Ansley Bo Baker

• Subway store, Greeting and serving guests, preparing products, maintaining food safety and sanitation standards, and completing light paperwork
• Trains newer or less experienced Sandwich Artists in their tasks and responsibilities
• Understands and adheres to all quality standards, formulas and procedures as outlined in SUBWAY Operations Manual
• Providing exceptional customer experience to all guests.
• Maintained professional appearance and grooming standards as outlined in SUBWAY Operations Manual
• Completes University of SUBWAY courses as directed.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Delivered packages to customer doorsteps and business offices.
• Successfully avoided time delivery delays by carefully planning best routes.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Completed on-time deliveries by choosing best and most efficient routes
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations
• Delivered packages to customer doorsteps and business offices
• Maintained upbeat, positive attitude in busy, customer-focused environment

• Knowledge of: Federal, State and agency laws, rules, regulations, policies, procedures and due process governing security, order and discipline of inmates; principles and practices of supervision, work leadership and training; methods, techniques and practices of maintaining security, order and discipline of staff and inmates; methods and techniques of self-defense, and use of weapons and related defense/control equipment; vernacular used by inmates; methods, techniques and practices of paraprofessional counseling for inmates; portable and stationary, two-way radio networks used to communicate inside an institution or with other institutions; methods and techniques of performing administrative work appropriate to the assignment.
• Ensuring policies and procedures are followed
• Working with computer based applications such as Windows, Microsoft Office Suite, NOTIS Nevada Offender Tracking System
• Responded to inquiries from inmates and other members of public.
• Interviewed inmates to obtain information and evidence.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Assisted in intake and release of inmates.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Observed behavior of residents individually and in groups.
• Coordinated with other law enforcement personnel to exchange information.
• Identified needed updates to correctional plans and assigned inmates to appropriate housing.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Documented inmate behavior and activities in logbooks
• Supervised inmates during meals, recreation and other activities
• Tracked inmates through head counts, visitor logs, and scheduled activities
• Prepared, processed and maintained forms, reports, logs, records, and activity journals
• Established positive working relationships and maintained boundaries with resident offenders

• Responsible for promoting and ensuring high customer satisfaction with every client, as well as generating sales department revenue through sale of vehicles and promotion of business products
• Identified, established and maintained positive relationships with industry influences and strategic partners to drive ongoing referrals and continued opportunities to promote community.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Monitored customers for signs of security concerns and escalated issues to management.
• Completed registration paperwork and sales documentation.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Prepared purchased vehicles and completed final delivery checks.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

• Minimum Custody Yard: Works under general supervision from higher authority
• Authority to assign/reassign staff to maintain prescribed security, order and discipline during a designated shift; train and evaluate staff and prepare and submit reports of recommendations
• Supervises as designated shift of Correctional Officers II's in an adult institution; inspects areas for safety of staff and use of vehicles; serves as coordinator/monitor of inmate discipline; as required, conducts preliminary investigations of incidents and notifies officials; or performs a variety of duties, administrative in nature within a specialized area; reports of activities and incidents prepared and submitted; administrative tasks completed
• Assuring staff applies proper rehabilitative objectives for inmates
• Performs duties and exercises delegated responsibility and authority supervising a shift of Correctional Officer II's providing security, order, and discipline of inmates in a variety of assignments within or outside an adult institution
• Devises a work schedule for staff on a periodic basis
• Resolves technical or work procedure problems and questions presented by staff
• Conducts inspections of duty sites to determine any problems or potential hazards to staff; Maintains logs or records of inmates entering or leaving a specified area; alerts authorities when discrepancies of counts occur
• Attends and contributes as an active member of interdisciplinary team
• Uses hand held or stationary radio systems to communicate internally, or by network with other institutions and law enforcement officials
• Receives essential information at beginning of shift; holds briefing of staff, answers questions, and resolves problems
• Writes summary reports following each shift of duty
• Confers with superior, presenting and resolving difficult problems or questions, discussing plans and actions to be taken and making decisions
• Writes preliminary investigative reports of incidents involving staff and/or inmates; assists official investigative teams by securing area and maintaining security and order
• Attends meetings relating to inmates' care and treatment; gives and receives information, participates in problem solving and decision making; assures that subordinate staff are made aware of information
• Provides paraprofessional counseling or crisis intervention to inmates and staff to defuse a situation or assist in rehabilitative programs; writes reports and notifies treatment staff and officials
• May perform a variety of administrative duties requiring technical skills in a specific field of expertise
• Attends unit staff meetings as chairperson; directs discussions, explains, listens, guides problem solving processes, resolves conflicts; participates in decision- making
• Performs related work as required
• Shift work; exposure to hazards associated with duties maintaining security, order and discipline of inmates in or outside an institution
• Providing for the safety of the public, ADC personal and inmates
• Knowledge of: Federal, State and agency laws, rules, regulations, policies, procedures and due process governing the security, order and discipline of inmates; principles and practices of supervision, work leadership and training; methods, techniques and practices of maintaining the security, order and discipline of staff and inmates; Working with computer based applications such as Windows, Microsoft Office Suite, and AIMS( Arizona Inmate Management System)
• Monitored and confirmed compliance with safety standards and regulations.
• Completed daily work report sheets and delegated tasks to employees.
• Handled inmate counts and searches for missing inmates.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Participated in development of correctional policies and procedures.
• Resolved issues and disputes between inmates professionally and respectfully.
• Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
• Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
• Coordinated responses to emergency situations arising in different prison locations.
• Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Responded to emergency situations and provided first aid following facility guidelines.
• Skilled at working independently and collaboratively in a team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Supervised 28 employees and performance of tasks and manage 1541 offenders.
• Cultivated interpersonal skills by building positive relationships with others.
• Identified issues, analyzed information and provided solutions to problems.
• Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently
• Resolved issues and disputes between inmates professionally and respectfully
• Coordinated responses to emergency situations arising in different prison locations
• Verified all prison visitors carried proper identification and had no contraband before entering institution

• Visitation Staff at Medium Custody Yard Knowledge of: Federal, State and agency laws, rules, regulations, policies, procedures and due process governing the security, order and discipline of inmates; principles and practices of supervision, work leadership and training; methods, techniques and practices of maintaining the security, order and discipline of staff and inmates; methods and techniques of self-defense, and use of weapons and related defense/control equipment; vernacular used by inmates; methods, techniques and practices of the paraprofessional counseling for inmates; portable and stationary, two-way radio networks used to communicate inside an institution or with other institutions; methods and techniques of performing administrative work appropriate to the assignment
• Providing for the safety of the public, ADC personal and inmates
• Working the public and ensuring the safe and orderly operation of offenders visiting friends and families
• Authorizing family members and others to visit inmates for the purpose of maintaining family and community ties
• This means stopping contraband from entering the institution
• Ensuring policies and procedures are followed
• Working with computer based applications such as Windows, Microsoft Office Suite, and AIMS( Arizona Inmate Management System)
• Data Entry of inmate confidential information into the inmate management system
• Also entering pending visitor applications and processing background check
• Ensuring all compliance in accordance with department orders.
• Responded to inquiries from inmates and other members of public.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Prepared reports to document incidents and violations.
• Coordinated with other law enforcement personnel to exchange information.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.
• Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
• Gained extensive knowledge in data entry, analysis and reporting
• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Skilled at working independently and collaboratively in a team environment
• Gained strong leadership skills by managing projects from start to finish
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Worked effectively in fast-paced environments
• Strengthened communication skills through regular interactions with others
• Prepared reports to document incidents and violations
• Enforced rules and regulations to maintain order among inmates

• Corrections at Browning Unit Maximum Security Knowledge of: Federal, State and agency laws, rules, regulations, policies, procedures and due process governing the security, order and discipline of inmates; principles and practices of supervision, work leadership and training; methods, techniques and practices of maintaining the security, order and discipline of staff and inmates; methods and techniques of self-defense, and use of weapons and related defense/control equipment; vernacular used by inmates; methods, techniques and practices of the paraprofessional counseling for inmates; portable and stationary, two-way radio networks used to communicate inside an institution or with other institutions; methods and techniques of performing administrative work appropriate to the assignment
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Received and accounted for personal possessions and determined inmate work assignments.
• Providing for the safety of the public, ADC personal and inmates
• Working with Case Law Parson v Ryan in ensuring accordance with federal and state standards of working with maximum custody inmates
• Handcuffing and daily searches of inmates/offenders.
• Searched building and grounds, living quarters, and work areas for contraband.
• Conducted routine and emergency head counts.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Identified needed updates to correctional plans and assigned inmates to appropriate housing.
• Interviewed inmates to obtain information and assess needs.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.
• Supervised inmates during meals, recreation and other activities.
• Observed behavior of residents individually and in groups.
• Completed intake paperwork, fingerprints, and searches.
• Documented inmate behavior and activities in logbooks.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Enforced rules and regulations to maintain order among inmates.
• Administered drug tests to inmates.

• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Responded quickly to emergency situations to assess and deflect issues.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
• Interacted assertively but non-confrontationally with personnel and general public
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public

• Maintained records of student assessments, tutoring activities and results.
• Developed methods to motivate and engage students in learning.
• Mentored and coached students with focus on developing independence and self-confidence.
• Assessed student learning needs and provided relevant instruction to close knowledge gaps.
• Assisted students in developing study skills and strategies.
• Motivated students with accurate feedback and positive reinforcement.
• Monitored student progress and provided feedback and support.
• Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
• Conducted review sessions to help students prepare for tests.
• Conducted tutoring sessions at schools, homes and public spaces.
• Used variety of teaching methods to successfully help wide range of students.

Classes in Criminal Justice Degree Online

Field of Study in Speech Communication, Criminal Justice, Criminal Justice with a focus on Homeland Security.

• Elected Captain of Speech And Debate Team