Anson Reaves
Little Rock,AR
Summary
Hardworking employee enthusiastic about learning Insurance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a career, and offering excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Professional Driver
SDR FREIGHT INC
10.2023 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate logs of all deliveries and trips.
- Kept completely clean driving record with no reportable incidents.
- Completed routes efficiently and according to compliance rules.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Operated semi truck/trailer while following all safety protocols and procedures.
- Updated records with mileage, times and expenses.
- Maintained Hazardous Material/Tanker endorsement without lapse.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Professional Driver/Shipping Clerk
Vynera Transportation
12.2014 - 09.2023
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate logs of all deliveries and trips.
- Kept completely clean driving record with no reportable incidents.
- Completed routes efficiently and according to compliance rules.
- Operated Semi Truck/Trailer while following all safety protocols and procedures.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Updated records with mileage, times and expenses.
- Maintained Hazardous Material/Tanker endorsement without lapse.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Senior Fraud Investigator
Fidelity Information Services
09.2012 - 12.2014
- Conducted prompt and thorough investigations on referred files.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Worked with third-party vendors to access and analyze data and systems.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Developed and implemented procedures to detect and prevent fraud.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Lead Customer Service Representative/Purchaser
Cardinal Health
05.2008 - 07.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Purchased new products and oversaw inventory stocking and availability.
- Performed monthly reconciliation of open purchasing orders.
- Used Software to authorize and monitor purchase orders and consumables.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Generated reports, documents and analysis in Software for senior management review and approval.
- Managed and maintained purchase orders and invoices.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
Hospital Admissions Coordinator
UAMS Medical Center
07.2003 - 05.2008
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Proof Operator-Teller II-Personal Banker
Bank Of America
03.1997 - 06.2003
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Prepared, sent and received image cash letters and processed all transit bags.
- Processed financial transactions of deposits, payments, checks and withdrawals by encoding numerical data.
- Detected out of balance transactions and followed implemented handling procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Provided advice on different bank products and financial options.
Education
High School Diploma -
Central High School
Little Rock, ARSkills
- Safe Driving Record
- Transportation Regulations
- Regulatory Compliance
- Reporting Skills
- Appointment Scheduling
- Customer Rapport
- Processes and Procedures
- Business Management
- Customer Service
- Paperwork Processing
- Complaint Resolution
- Data Collection
- Telephone Etiquette
- Subpoena Delivery
- Law Enforcement Interaction
- Report Filing
- Recovery Efforts and Assistance
- Adaptability
- Effective communication
- Decision making
- Professionalism
- Time management
- Customer service
- Attention to detail
- Reliability
- Schedule Management
- Staff Development
- Documentation Skills
- Multitasking
- Statistical Modeling
- Project Management
- Fraud Detection
- Investigation Documentation
- Report Writing
- Evidence Organization
- Report Preparation
- Proficient in Software
- Telephone and Email Etiquette
- Decision Making
- Client Relationship Management
- Verbal and Written Communication
Certification
Completed Adjuster Class, with introduction to Xactimate Software. Dallas, Texas May 2023. Texas Adjusters License No: 3009868 Issued 05-24-2023, expires 08-30-2025
Timeline
Professional Driver
SDR FREIGHT INC
10.2023 - Current
Professional Driver/Shipping Clerk
Vynera Transportation
12.2014 - 09.2023
Senior Fraud Investigator
Fidelity Information Services
09.2012 - 12.2014
Lead Customer Service Representative/Purchaser
Cardinal Health
05.2008 - 07.2012
Hospital Admissions Coordinator
UAMS Medical Center
07.2003 - 05.2008
Proof Operator-Teller II-Personal Banker
Bank Of America
03.1997 - 06.2003
High School Diploma -
Central High School