Summary
Overview
Work History
Skills
Timeline
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Anson A Tabaha Jr

Albuquerque,NM

Summary

Recognized by peers and management for going above and beyond normal job function. Amazon Fulfillment Center, excelling in productivity handling and customer service. Recognized for optimizing processes to enhance delivery precision. Positive and upbeat with strong communication and problem-solving abilities. Offer professional and courteous customer service with high levels of integrity and accuracy. Technologically savvy and able to learn new programs quickly and training new hires, fostering a motivated and efficient team. Skilled in inventory management and committed to maintaining high operational standards while ensuring customer obsession's and satisfaction. Professional with strong experience in fast-paced environments, prepared for FC Associate role. Proven ability to optimize workflows, maintain high standards, and ensure operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Trusted for reliability, effective communication, and problem-solving skills. Proficient in inventory management, logistics coordination, and safety protocols.

Overview

16
16
years of professional experience

Work History

FC Associate L1- Sort/Fluid/Learning Ambassador

Amazon Fulfillment Center ABQ2
07.2024 - Current
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity
  • Streamlined onboarding by coordinating tasks and support for new hires, classes group of 5
  • Optimized sorting procedures to boost delivery precision.
  • Ensure safe opening and closing of trailers on dock floor (TDR)
  • Played a crucial role in driving Amazon's focus on innovation and customer obsession.
  • Physically loading and unloading items, often boxes and totes, onto and off of conveyor belts, pallets, and into delivery trucks
  • Adherence to strict safety protocols and using provided personal protective equipment (PPE) is crucial
  • When dealing with heavier or awkward items, workers may need to coordinate with others to safely lift and move them
  • Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
  • Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
  • Guided employees in adhering to operational safety procedures.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items in totes in sorting outbound, to promote accuracy at 423% striving rate.
  • Addressed safety concerns promptly to uphold safety standards, overlooking PPE daily
  • As a learning ambassador to prioritize safety in job training.
  • Delegating colleague's safety awareness and standard work path.
  • Onboarded new employees, including training, mentoring and new hire documentation, safety audits, auditing standard work.

Bank Teller II

Pinnacle Bank
01.2017 - 07.2019
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Counted and packaged currency and coins, shipped to Federal Reserve daily.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Sold and cross-sold bank products to new and existing customers
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Audited fellow teller currency to contribute to dual-control procedures.

Assistant Manager

Sonic Drive In
03.2009 - 10.2016
  • Manages, training, monitors and coaches crew members, carhops and skating carhops.
  • Immediately and respectfully responds to guest requests.
  • Directs and assigns drive-in employees as needed to ensure all aspects of service meet operational standards.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared all food orders within a 2-3 minute time frame.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and developed improvement plans.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Communicated with managers of other departments to maintain transparency.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Prioritized safety in all operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Skills

  • Motivated with positive attitude
  • Quick learner
  • Excellent customer service experiences
  • Friendly and helpful
  • Fast and efficient service worker
  • Professional Multi-tasking
  • Inventory with Weekly and Monthly supervisor reports
  • Customer-oriented
  • Excellent communication
  • Calm under pressure
  • Decision-making
  • Problem-solving
  • Data entry
  • Computer literacy

Timeline

FC Associate L1- Sort/Fluid/Learning Ambassador

Amazon Fulfillment Center ABQ2
07.2024 - Current

Bank Teller II

Pinnacle Bank
01.2017 - 07.2019

Assistant Manager

Sonic Drive In
03.2009 - 10.2016

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