Anson Babu
Aurora,CO
Summary
Experienced professional with a strong background in management and operations, poised to excel in leadership roles. Recognized for ability to foster strong team collaboration, adapt to changing environments, and consistently achieve tangible results. Skilled in strategic planning, staff development, and driving operational efficiency. Trusted for reliability and effective problem-solving skills in dynamic environments. Proven track record as a customer service professional, consistently delivering exceptional support and ensuring client satisfaction. Known for efficient issue resolution and dedication to improving customer experiences. Team-oriented individual excelling in communication and problem-solving, adaptable to any situation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cocktail Server/Crew Trainer
Henry's Tavern
01.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Promoted a culture of continuous improvement by encouraging open dialogue about challenges faced during shifts, fostering an environment conducive to finding innovative solutions together as a team.
- Reduced employee turnover through effective coaching, mentoring, and ongoing support for all team members.
- Earned recognition among peers for consistently exhibiting strong leadership qualities, including the ability to motivate team members and maintain high levels of productivity during periods of heavy workload.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
PT Server
Yard House Restaurant
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant General Manager
McDonalds
10.2021 - 12.2023
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Handled cash accurately and prepared deposits.
Driver Supervisor
UPS
09.2020 - 09.2023
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
Server
Hyatt Regency Tyson's Corner
10.2017 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Supported needs of wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Team Manager
WEBPRO PVT LTD
03.2007 - 05.2014
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- .Drove sales growth through thorough market analysis, identifying emerging trends, competitor activities, and potential untapped markets.
- Developed comprehensive training programs for new hires, ensuring quick integration into the team''s operations.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
Education
B.Sc. In Hotel Management Catering & Tourism - Food and Beverage
International Institute of Hotel Management
10.2017
Skills
- Exceptional customer service
- Cash handling
- Handling large groups
- Quality control
- Staff management
- Operations management
- Inventory control
- Route optimization strategies
- Sales coaching
- Verbal and written communication
- Sales team training
Certification
- Licensed Servsafe Manager - Until 12/3/2025
References
- Vinny, General Manager, Henry's Tavern, Denver, 912-674-7571
- Sunny Nag, Chef, Vail Resorts, Keystone, 571-778-2002
- Gaurav Das, General Manager, Mc. Donald's, Glenwood Springs, 970-389-5284
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
spanish
Professional Working
Malayalam
Native or Bilingual
Timeline
Cocktail Server/Crew Trainer
Henry's Tavern
01.2024 - Current
PT Server
Yard House Restaurant
01.2024 - 08.2024
Assistant General Manager
McDonalds
10.2021 - 12.2023
Driver Supervisor
UPS
09.2020 - 09.2023
Server
Hyatt Regency Tyson's Corner
10.2017 - 09.2020
Team Manager
WEBPRO PVT LTD
03.2007 - 05.2014
B.Sc. In Hotel Management Catering & Tourism - Food and Beverage
International Institute of Hotel Management
Similar Profiles
Neziah CastilloNeziah Castillo
Expo/Food Runner at Henry's Tavern PDX AirportExpo/Food Runner at Henry's Tavern PDX Airport
Tracie QuintTracie Quint
Head Bartender/Bartender Shift Manager at Will Henry's Tavern at SugarloafHead Bartender/Bartender Shift Manager at Will Henry's Tavern at Sugarloaf
Diana ReyesDiana Reyes
Office Assistant at King Henry'sOffice Assistant at King Henry's