Anēssa Gathers
Atlanta,GA
Summary
I am a detailed-oriented representative with an extensive background in demanding sales and account management environments while conducting meaningful relationships to maintain a consistent level of customer satisfaction
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hybrid Member Service Agent
Delta Community Credit Union
Fayetteville, GA
04.2023 - Current
- Respond to customer inquiries and provide accurate and efficient information regarding account services, products, and policies
- Process various transactions including deposits, withdrawals, and transfers
- Develop and maintain positive relationships with clients to reach high customer satisfaction ratings
- Collaborate with the various departments to investigate and resolve customer issues and complaints
- Consistently meet and exceeded monthly performance targets
- Maintained detailed customer records and prepared reports to assist company management in strategic decision-making.
Customer Service and Sales
Macy's
Cobb, GA
07.2021 - 11.2022
- Provided excellent customer service, assisting customers with finding desired products through Macy's nationwide system
- Promoted Macy's rewards programs, including Macy's Credit Card and Bronze Membership, resulting in increased customer enrollment
- Upsold products from other departments, such as Beauty and Fragrance, showcasing compelling selling skills
- Maintained a clean and organized stockroom, ensuring inventory accuracy and efficient restocking processes
- Contributed to a welcoming shopping environment by keeping the sales floor clean, neat, and safe for customers
- Demonstrated strong leadership skills by training new sales associates on Macy's Backstage rules and associate checklist
- Collaborated with colleagues to assist in other departments as needed, showcasing versatility and teamwork
- Managed responsibilities effectively, balancing cashier duties, training, and stockroom organization seamlessly.
Service Crew Member, Certified Trainer
Chipotle Mexican Grill
College Park, GA
03.2019 - 04.2021
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Ensured food safety and preparation standards were met
- Trained trainees for extended periods to ensure thorough knowledge of Chipotle operations
- Managed daily tasks and set up smooth transitions for subsequent shifts.
- Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained a clean work area throughout the shift.
Education
High School Diploma -
Banneker High School
College Park, GA05-2020
Skills
- Sales Strategy
- Account Management
- Database Management
- Dispute Resolution
- Group and Individual Instruction
- Product Processing
- Brand Awareness
Certification
- Certified Notary Public
Timeline
Hybrid Member Service Agent
Delta Community Credit Union
04.2023 - Current
Customer Service and Sales
Macy's
07.2021 - 11.2022
Service Crew Member, Certified Trainer
Chipotle Mexican Grill
03.2019 - 04.2021
High School Diploma -
Banneker High School