Ansu Khadka
Pearl City,HI
Summary
High Level Customer Service Specialist dedicated to boosting all areas of operations and business administration. Driven leader with proven track record of enhancing operations by attention to details and implementing changes yielding impactful results. Communication, coordination and Process Driven to create a Positive & Memorable experience for our Customers and our Team Members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MARRIOTT VACATION BEACH CLUB FOOD AND BEVERAGE OPERATIONS SUPERVISOR
01.2022 - Current
- Manage all Food & Beverage day-to-day Operations within Budgeted Guidelines and to the Highest Standards
- Monitor Department Budgets and Payroll Records, and Review Financial Transactions to ensure Financial Transactions to ensure the Expenditures are Authorized and Budgeted
- Investigate and Resolve customer complaints regarding Food Quality, Service, or Accommodations
- Complete reviews, Absence Reports, Supervise Staff with time and Attendance Data
- Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers
- Report and Management regarding Sales result and Productivity
- Document discipline when necessary (Discovery Document, Writing the Document, Getting Approvals, and Issuing Discipline
- Perform Server and Bartender Audit
- Work with Kitchen Leads to complete F&B Quarterly Audit
- Complete Daily MOD Log.
MARRIOTT VACATION BEACH CLUB HOSTESS
01.2019 - 01.2022
- Greet incoming and departing guests warmly, with a genuine smile, eye contact
- Will escort them to the assigned dinner area, present menus, announce waiter’s name & providing guest clean menus
- Monitor Dining Rooms for seating availability, service, safety, and well-being of Guests.
SUPERVISOR, TRAVEL TRADERS
01.2017 - 01.2021
- Provide exceptional Customer Service and positive Customer Experience
- Assist in customer concerns
- Task Management and Team Leadership
- Knowledgeable regarding Resort and Activities in Surrounding area
- Develop and Implement Strategies to reach Goals by Management
- Point of Sales and cash handling
- Training of New Employees.
SUPERVISOR, TWO SCOOP ICE CREAM PARLOR
01.2012 - 01.2017
- Provide Quality Customer Service
- Received and Managed Inventory
- Worked directly with shop owners to ensure standards and company vision were upheld
- Trained Newly Hired Employees
- Point of Sales and Cash Handling.
SUPERVISOR, STARBUCKS
01.2010 - 01.2012
- Responsible for providing excellent Customer Service
- Provided Quality beverage consistency
- Maintained Quality Store Operations
- Trained Newly Hired Employees
- Responsible for Opening & Closing Procedures.
Education
Some College (No Degree) -
Lalitpur College
Kathmandu NepalSkills
- Business Administration & Operations
- Tri Lingual (English, Nepali and Hindi)
- Employee relation
- Budgeting expertise
- Leadership / communication skill
- Event Planning & Execution
- Customer oriented & self- motivated
Certification
- Hawaii State Food Handlers
- Gate Way Leadership
- Hawaii Liquor Commission
Timeline
MARRIOTT VACATION BEACH CLUB FOOD AND BEVERAGE OPERATIONS SUPERVISOR
01.2022 - Current
MARRIOTT VACATION BEACH CLUB HOSTESS
01.2019 - 01.2022
SUPERVISOR, TRAVEL TRADERS
01.2017 - 01.2021
SUPERVISOR, TWO SCOOP ICE CREAM PARLOR
01.2012 - 01.2017
SUPERVISOR, STARBUCKS
01.2010 - 01.2012
Some College (No Degree) -
Lalitpur College