Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anta Gueye

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Language

Work History

Hair Salon Owner

Weave Lounge
01.2021 - Current
  • Organized sales area and work station to showcase products and boost sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Prepared billings and estimates for customers.
  • Scheduled in-house and vendor work accounting for sales and customer volume.
  • Initiated workplace improvement programs for increased service efficiency.
  • Delegated workplace responsibility to appropriate staff.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

Manager of Business Development and Sales

Classic Hair And Spa
01.2018 - 04.2020
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Organized promotional events and interacted with community to increase sales volume.
  • Created customer loyalty programs to increase repeat business.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Trained and mentored sales personnel to apply best practices and techniques.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Customer Service Specialist

Norstdrom Rack
12.2010 - 04.2012
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.

Supervisor

Burberry.
12.2006 - 03.2008
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Monitored workflow to improve employee time management and increase productivity.
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

Some College - Business Administration

Houston Community College
Houston, TX
12.2017

Skills

  • Advanced Communication Skills
  • Detail-Orientated
  • Work Station Cleaning
  • Customer Consultations
  • Networking Expertise
  • Industry Trend Analysis
  • Build Customer Relationships

Languages

French
Full Professional

Timeline

Hair Salon Owner

Weave Lounge
01.2021 - Current

Manager of Business Development and Sales

Classic Hair And Spa
01.2018 - 04.2020

Customer Service Specialist

Norstdrom Rack
12.2010 - 04.2012

Supervisor

Burberry.
12.2006 - 03.2008

Some College - Business Administration

Houston Community College

Similar Profiles

CREATE PROFILE
Anta Gueye