Antalesia Parks
Montgomery,US
Summary
Dedicated to resolving problems, answering customer questions, and collecting payments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc
09.2022 - 07.2024
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience in order to build a loyal customer base
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken
- Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills, among other things
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ask Telemarketing
08.2021 - 01.2022
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Answered customer calls promptly to avoid long wait times on hold
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Store Lead
Shoe Carnival
02.2020 - 08.2021
- Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies
- Worked diligently to meet or exceed special goals, such as credit card applications, special donations, and specific product promotions, on a regular basis
- Built customer confidence by actively listening to customer concerns and providing appropriate feedback
- Was in charge of all day-to-day operations at [Number] store locations
- Kept the showroom clean and organized by displaying products in a neat and orderly manner
- Greeted customers and directed them to the products they requested
- Raised brand awareness through event marketing, demonstrations, sales, and brand promotion.
Cashier
Wing Master
04.2018 - 02.2019
- Processed new orders quickly and accurately, completing daily transactions
- Assisted customers in issuing receipts, refunds, change, and tickets
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Worked effectively in fast-paced environments.
- Welcomed customers and helped determine their needs.
Education
Certification - Medical Assisting
Jes HealthServices LLC
Montgomery, AL06.2021
High School Diploma -
Sidney Lanier Senior High School
Montgomery, AL06.2020
Skills
- Efficient at accurately and quickly processing payments
- Critical Thinking
- Active Listening
- Good listening skills combined with a detail-oriented and attentive nature
- High volume transactions
- Computer literate
- Customer direction
- Excellent verbal communication
- Customer service
- Cash Handling
- Coin counting
- Refunds and exchanges
- Customer relations
- Good telephone etiquette
- Computer proficiency
- Basic math skills
- Written and verbal communication
- ID verification
- Customer Service
- Problem-solving abilities
Timeline
Customer Service Representative
Transworld Systems Inc
09.2022 - 07.2024
Customer Service Representative
Ask Telemarketing
08.2021 - 01.2022
Store Lead
Shoe Carnival
02.2020 - 08.2021
Cashier
Wing Master
04.2018 - 02.2019
Certification - Medical Assisting
Jes HealthServices LLC
High School Diploma -
Sidney Lanier Senior High School
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