Experienced Direct Support Professional skilled in client advocacy, team collaboration, and de-escalation techniques. Proven ability to develop personalized care plans that enhance client well-being and promote independence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Direct Support Professional
Vanderheyden
Wynantskill, New York
06.2025 - Current
Assisted individuals with daily living activities and personal care requirements.
Provided emotional support and encouragement to enhance client engagement and participation in activities.
Administered prescribed medications while following safety protocols.
Collaborated with team members to create personalized care plans.
Accompanied individuals on outings to foster independence and facilitate community integration.
Documented client behavior and progress in daily reports to track development and inform care strategies.
Direct Support Professional
Capital District DDSO
Schenectady, New York
06.2022 - 12.2023
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Administered medications according to care plan and directions.
Documented current patient information to update vital signs, behaviors, and eating habits.
Residential Counselor
Center for Disability Services
Albany, New York
03.2021 - 01.2022
Addressed crisis situations promptly to ensure client safety.
Implemented safety protocols to ensure a secure living environment.
Monitored client behavior and reported changes to the care team.
Assisted clients in developing life skills through structured programs.
Organized recreational activities to enhance client engagement and well-being.
Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
Patient Care Assistant
Belvedere Health Services
Albany, New York
07.2019 - 08.2021
Assisted clients with daily living activities and mobility support.
Provided compassionate personal care to clients in home settings.
Monitored clients' physical and emotional well-being regularly.
Administered medications according to healthcare providers' instructions.
Maintained accurate records of client health and care routines.
Collaborated with healthcare professionals to ensure quality care plans.
Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
Patient Care Assistant
Visiting Angels Home Care
Albany, New York
02.2020 - 05.2021
Assisted clients with daily living activities and mobility support.
Administered medications according to healthcare provider instructions.
Maintained accurate records of client health and care routines.
Communicated effectively with families regarding client needs and updates.
Collaborated with healthcare professionals to ensure quality care plans.
Provided compassionate personal care to clients in home settings.
Personal Shopper
ShopRite
Albany, New York
03.2018 - 08.2019
Provided prompt assistance to ensure customer satisfaction during busy service hours. with quick, accurate service under tight deadlines.
Maintained a high level of customer service while ensuring customer satisfaction.
Completed pickup and shopping orders for customers within local area.
Handled customer inquiries and resolved issues related to product selection or availability.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Activity Assistant
YMCA
Albany, New York
06.2017 - 08.2018
Assisted in planning and executing engaging recreational activities for participants.
Collaborated with team members to enhance program offerings and participant experiences.
Coordinated schedules and logistics for youth programs and community events.
Organized supplies and resources needed for various activities and programs.
Supported staff in maintaining a safe and welcoming environment for all members.
Dietary Aide
EverGreen Commons Rehabilitation and Nursing Center
Rensselaer, New York
08.2016 - 06.2017
Prepared and served nutritious meals to residents with dietary restrictions.
Communicated resident dietary needs to nursing staff effectively.
Monitored meal service times to ensure timely delivery to residents.
Maintained proper food storage practices following health regulations.
Cleaned and sanitized dining areas to ensure a safe eating environment.
Supported special events by setting up dining areas and serving food.
Education
High School Diploma -
Albany High School
Albany
06-2018
Some College (No Degree) - Phlebotomy
Capital District Educational Opportunity Center
Troy
Skills
Medication administration
Care plan implementation
Disability support
Personal care assistance
Crisis intervention
Behavior observation
Life skills development
Community integration
Healthcare
Dietary management
HIPAA compliance
Task prioritization
Teamwork
Dietary management
Relationship management
Client advocacy
Communication skills
Certification
Phlebotomist
Timeline
Direct Support Professional
Vanderheyden
06.2025 - Current
Direct Support Professional
Capital District DDSO
06.2022 - 12.2023
Residential Counselor
Center for Disability Services
03.2021 - 01.2022
Patient Care Assistant
Visiting Angels Home Care
02.2020 - 05.2021
Patient Care Assistant
Belvedere Health Services
07.2019 - 08.2021
Personal Shopper
ShopRite
03.2018 - 08.2019
Activity Assistant
YMCA
06.2017 - 08.2018
Dietary Aide
EverGreen Commons Rehabilitation and Nursing Center