Antanara Young
Dayton,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Popeyes Chicken
05.2022 - 03.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Pharmacy Technician
UC Health Hospital
04.2022 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
Behavioral Health Technician
Community Health Alliance
01.2022 - 04.2022
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily [Type] reports to management.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Administered medications to relieve symptoms and monitor effects on clients.
General Manager
Rallys Hamburgers
01.2012 - 10.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Associates - Drug And Alcohol Counseling
ICDC College
Los Angeles, CADiploma/Certification - Medical Assisting
Ross Medical Education Center
Dayton, OH01.2024
Diploma - Pharmacy Technician
Kaplan University
Dayton, OH11.2008
High School Diploma -
Patterson Career Center
Dayton, OH05.2003
Skills
- Supply Chain Management
- Labor Cost Controls
- Staff Development
- Microsoft Office
- Sales Activities
- Staff Training
- Profit and Loss Accountability
- Microsoft Windows
- Profit and Loss
- Customer Service
- Cost Management
- Food Preparation and Safety
- Order Supplies
- Leadership
- Payment Processing
- Point-of-Sale (POS) Software
- Manual and Automated Medication Dispensing
- Safe Chemical Handling
- Assisting Pharmacists
- Drug Delivery Mechanisms
- Dosage Calculation
- Verifying Orders
- Answering Customer Questions
- Updating Medication Histories
- Proper Labeling Procedures
- HIPAA
- Charting and Clinical Documentation
- Observe Behaviors
- Medical Terminology Knowledge
- Log Updating
- HIPAA Requirements
- Emergency Medicine
- Behavioral Health Electronic Health Records
- Excellent Customer Service Skills
- Walking Rounds
- Activity Monitoring
- Withdrawal Symptoms
Certification
ServSafe certified
CPR/First Aide
Timeline
General Manager
Popeyes Chicken
05.2022 - 03.2023
Pharmacy Technician
UC Health Hospital
04.2022 - 05.2022
Behavioral Health Technician
Community Health Alliance
01.2022 - 04.2022
General Manager
Rallys Hamburgers
01.2012 - 10.2021
Associates - Drug And Alcohol Counseling
ICDC College
Diploma/Certification - Medical Assisting
Ross Medical Education Center
Diploma - Pharmacy Technician
Kaplan University
High School Diploma -
Patterson Career Center