Antanese Washington
Mesa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified customer service rep. with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Real Estate Agent
Hallmark Properties
02.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Negotiated, facilitated, and managed real estate transactions
- Communicated with clients to understand property needs and preferences
- Maintained connections with clients to encourage repeat business and referrals
- Advised clients on market conditions and property value for informed decision-making
Customer Service Representative
Safelite Solutions
01.2015 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%
Hostess/Server
99 Restaurant & Pub
08.2010 - 08.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Teachers Assistant
Kinder Haus
08.2010 - 07.2012
- Assisted teachers with instruction and provided clerical support for diverse needs
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Promoted student learning by providing individualized and small group support to reinforce classroom topics
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Library Assistant
Nease Library
08.2010 - 05.2012
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Maintained secure environment by monitoring visitors at front desk.
- Set up computer and digital device access, providing assistance with use and operation.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
Education
No Degree - Biology
Eastern Nazarene College
Quincy, MAHigh School Diploma -
Higley High School
Gilbert, AZ05.2010
Skills
- Customer Relationship Management
- Customer Service
- Problem-Solving Ability
- Call Center Operations
- Managing Multiple Tasks
- Item Promotion
- Conflict and Complaint Resolution
- Hospitality Service Expertise
- Guest Satisfaction
- Communication and Interpersonal Skills
- Strong Work Ethic and Dependable
- Policy and Procedure Enforcement
Timeline
Real Estate Agent
Hallmark Properties
02.2022 - Current
Customer Service Representative
Safelite Solutions
01.2015 - 06.2018
Hostess/Server
99 Restaurant & Pub
08.2010 - 08.2014
Teachers Assistant
Kinder Haus
08.2010 - 07.2012
Library Assistant
Nease Library
08.2010 - 05.2012
No Degree - Biology
Eastern Nazarene College
High School Diploma -
Higley High School