Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Antanice Ward

Pinegree Grove,IL

Summary

Dedicated culinary professional with years of experience in food service management and cooking. Proven track record with the Chicago Public School system and over two decades of management experience at Browns Chicken and Pasta, developing skills in accounting, scheduling, troubleshooting, marketing, and customer service. Known for excellent communication, customer service, multitasking, and problem-solving abilities..

Overview

32
32
years of professional experience

Work History

Cafe Manager

Kelly Williamson Company
12.2021 - Current
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.

Food Service Manager

Chicago Public School District
09.1999 - 04.2021
  • Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
  • Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
  • Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
  • Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Manager

Browns Chicken and Pasta
03.1992 - 01.2014
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.

Education

Lakeview High School
Chicago, IL
01.2006

Northwestern college
Evanston, IL

Skills

  • Multi-Task
  • Sanitation
  • Order Management
  • Quality Assurance
  • Employee Supervision
  • Quality Control
  • Money Handling
  • Kitchen staff coordination
  • Managing Deliveries
  • Inventory Control
  • Accountants Payable/Receiving
  • Creative Problem Solving
  • Event preparation
  • Health and Safety Regulations
  • Menu Updating
  • Operational Efficiency
  • Foodservice
  • Customer Engagement

Affiliations

  • MADD (Mother Against Drunk Drivers)
  • Suzan B Coleman Breast Cancer Foundation

Timeline

Cafe Manager

Kelly Williamson Company
12.2021 - Current

Food Service Manager

Chicago Public School District
09.1999 - 04.2021

Manager

Browns Chicken and Pasta
03.1992 - 01.2014

Lakeview High School

Northwestern college

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Antanice Ward