Antanik Madison
Durham,NC
Summary
Proven to enhance guest experiences at Baymont Hotel through expert management of reservations and payments, and by providing exceptional customer service. Skilled in cash handling and time management, I excel in high-pressure.
Demonstrated ability to improve patient comfort and safety at Carolina Assisted Living, showcasing strong interpersonal and organizational skills.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Baymont Hotel
10.2020 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
PCA/med Tech
Carolina Assisted Living
05.2018 - 08.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- prioritized time management
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA04.2024
Skills
- Customer Service
- Cash Handling
- Hospitality services
- Time Management
Timeline
Front Desk Agent
Baymont Hotel
10.2020 - Current
PCA/med Tech
Carolina Assisted Living
05.2018 - 08.2020
High School Diploma -
Cornerstone Christian Correspondence School
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