Antanisha Williams
Morrisville,NC
Summary
Detail-oriented professional with expertise in data management, entry accuracy, and maintaining high compliance standards. Proven track record of delivering precise data input, improving documentation processes, and exceeding quality benchmarks. Strong multitasker skilled in time management, customer communication, and confidentiality
Overview
7
7
years of professional experience
1
1
Certification
Work History
Band Dance Coordinator
Shaw University
04.2021 - Current
- Instructed a group of 10+ collegiate dancers in ballet, hip hop, and jazz styles, leading to improved performance and technique
- Coordinated and administered a comprehensive dance program, resulting in a 30% increase in student enrollment
- Choreographed and produced over 15 dance routines and shows, receiving positive feedback from audience and participants
- Collaborated with a team of instructors to maintain high instruction quality, ensuring a 95% satisfaction rate among students
- Provided personalized instruction to incoming dancers, improving their skills and confidence significantly
- Delivered one-on-one instruction to students, leading to noticeable progress and higher performance standards
- Planned and supervised group, couples, and individual dance performances, ensuring seamless execution and high audience approval
- Facilitated group sessions and offered one-on-one support, enhancing overall learning experience and student satisfaction
- Promoted proper stretching, warmups, and conditioning exercises, reducing sports injuries by 15%
Chat Billing/Repair Agent
Spectrum
03.2021 - Current
- Managed up to five concurrent chat sessions, maintaining high levels of customer satisfaction through effective multitasking and communication skills
- Increased customer retention by 20% through excellent service, comprehensive product knowledge, and strong customer relationship management
- Ensured customer satisfaction by keeping them informed on order status, resolving post-order issues efficiently, and maintaining a follow-up protocol, reducing return rate by 15%
- Consistently met or exceeded scorecard requirements for productivity, schedule adherence, quality, and attendance, achieving top 10% ranking among peers
- Processed and updated over 50 customer records daily with a high degree of accuracy, maintaining a 100% compliance rate
- Utilized organizational tools to manage multiple tasks simultaneously, ensuring timely and error-free data entry for billing and service orders
Application Data Processor
Willis Towers Watson
06.2018 - 03.2021
- Assisted with managing user accounts, roles and security and access levels.
- Prioritized personal workload to meet specified completion times and dates with some supervision and direction.
- Built rapport with plan participants, consistently meeting expectations and commitments, resulting in a 95% customer satisfaction rate.
- Managed confidential information with sensitivity and discretion, ensuring compliance with HIPAA, Data Privacy laws, and company data security requirements.
- Simplified complex health, welfare, and pension terms for customers, resulting in a 25% reduction in follow-up queries.
Education
Bachelor of Science (B.S.) - Business Administration
North Carolina Central University
12.2020
Skills
- Data Entry Accuracy
- Data Management Systems
- Confidentiality Compliance (HIPAA/Data Privacy)
- Attention to Detail
- Time Management
- Multitasking Proficiency
- Document Verification
- Typing Speed (50 WPM)
- Spreadsheet Software (Excel)
- Quality Assurance
- Record Maintenance
- Data Integrity Improvement
Certification
Human Resource Essentials (eCornell University)
Human Resource Management (eCornell University)
Timeline
Band Dance Coordinator
Shaw University
04.2021 - Current
Chat Billing/Repair Agent
Spectrum
03.2021 - Current
Application Data Processor
Willis Towers Watson
06.2018 - 03.2021
Human Resource Essentials (eCornell University)
Human Resource Management (eCornell University)
Bachelor of Science (B.S.) - Business Administration
North Carolina Central University
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