Antar Johnson
Houston,USA
Summary
Dedicated customer support professional with 8+ years of experience in operations, client services, and problem resolution. Skilled at managing high-volume inquiries, building strong customer relationships, and using technology to streamline support. Known for calm communication, quick adaptability, and delivering solutions that improve client satisfaction. Authorized to work in the US for any employer.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Operations Manager
Thrive2heal Therapeutic Counseling services
06.2025 - Current
- Strategic Leadership
- Develop, implement, and monitor operational policies and procedures.
- Align operational goals with the company’s mission, vision, and long-term objectives.
- Identify opportunities for growth, cost savings, and process improvements.
- Team Management
- Lead, mentor, and supervise staff to maximize performance and professional growth.
- Build schedules, assign responsibilities, and ensure accountability across teams.
- Foster a positive workplace culture centered on productivity, efficiency, and teamwork.
- Operations & Process Management
- Oversee day-to-day activities across departments, ensuring tasks are completed on time and to standard.
- Manage supply chain, vendor relations, and inventory (if applicable).
- Ensure compliance with legal, safety, and industry regulations.
- Implement and track key performance indicators (KPIs) to measure success.
- Financial Oversight and Assist with budgeting, forecasting, and expense management.
- Monitor costs and resource allocation to maximize profitability.
- Work with finance teams to prepare reports and identify areas for improvement.
- Communication & Reporting
- Act as a liaison between leadership and staff, ensuring clear communication and alignment.
- Provide regular reports on operational performance to senior management.
- Coordinate cross-department collaboration to meet company-wide goals.
Travel Agent
Vacations To Go
12.2023 - 02.2025
- Delivered high-touch customer service by handling 60+ client interactions daily via phone, email, and chat.
- Resolved booking issues, refunds, and travel disruptions while maintaining a positive customer experience.
- Guided customers through product options, upgrades, and travel insurance with a consultative approach.
- Consistently exceeded monthly satisfaction and retention targets by 15–20%.
Property Manager/Marketing Specialist
York Property-Charlottesville
09.2019 - 12.2022
- Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/ satisfaction philosophy.
- Operate telephone, personal computer microsoft office and appfolio.
- Possess a positive attitude and the ability to be professional under all circumstances.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Identify and craft primary media messages
- Develop goals and strategies
- Execute strategic tasks and monitor outcomes
- Prepare reports and deliver marketing presentations
- Administrative functions
- Maintain and oversee all resources, keys and other temporary items for resident use at front desk
- Receive all telephone calls and in-person visits
- Handle and coordinate all the details of move-ins and move-outs including keys
- Maintains current lease files as well as keeping appfolio up to date.
- Showing properties, answering questions and finalizing terms of leases
- Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease
- Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application
- Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant
- Walk and inspect properties weekly, and check on vacant apartments
- Update all reports with vacancy status. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out.
Child Development Instructor/ Facility Manager/ Program Director
XL Sports World-Saco
01.2014 - 03.2019
- Manage a staff of 20+ employees in 56,000 sq. ft sports facility to promote growth and intent among employees in all positions
- Delegating cleaning and maintenance tasks to team members
- Monitoring the safety and cleanliness of interior and exterior areas, such as offices, conference rooms, parking lots and outdoor recreation spaces
- Performing routine maintenance on facilities and making repairs as needed
- Scheduling routine inspections and emergency repairs with outside vendors
- Ensuring proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals
- Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders
- Creating reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff
- Preparing facilities for changing weather conditions
- Collaborating with building owners and upper management on budgeting for facilities needs
- Effectively communicate program goals, outcomes, needs, and requirements with all staff and upper management
- Acts as liaison between management, employees, and club members, including parents and athletes
- Lead the entirety of our Basketball Program including development, facilitation, and training of the curriculum
- Develop Sports Class Curriculums for other sports, including soccer and baseball, for youth ages 2-8 during 8-week intervals
- Classes are divided by age group
- Each age group is coached is specific ways depending on ability and cognitive level
- Challenge athletes and coaches to push their limits and reach their highest potential on and off the court
- Supervisor of summer camp activities for groups of youth up to 70+ children, ages 5-12
Education
Bachelor of Science - Sports Management
Mayville State University
05.2016
Skills
- Customer Service & Support (phone, email, chat)
- Conflict Resolution & Problem-Solving
- CRM Tools (Salesforce, HubSpot, Zoho)
- Ticketing Systems & Workflow Management
- Active Listening & Empathy in High-Stress Situations
- Technical Troubleshooting (software, hardware, user issues)
- Training & Onboarding Support
- Process Improvement & Documentation
- Leadership
- Curriculum Development
- Customer service
- Physical education
- Lesson planning
- Microsoft Word
- Property leasing
- Time Management
- Google Analytics
- Computer skills
- Early childhood education (7 years)
- Budgeting
- Public relations
- Financial analysis
- Digital Marketing
- Classroom management (3 years)
- Property management
- Project management
- Property Leasing
- Financial statement preparation
- Financial planning
- Software troubleshooting
- Teaching (3 years)
- Financial management
- Facebook Advertising (4 years)
- Microsoft Office
- Sports coaching
- Experience with children
- Sales
- Microsoft Excel
- Microsoft PowerPoint
- Development of the surrounding community and its Microsoft Word
- DASH facility management
- EZ Facility members
- Possesses creative problem solving and fine Management system
- Appfolio Property Manager management skills beneficial to a growing company to
- Social media management
- Writing skills
- Landlord-tenant law
- Fair Housing regulations (4 years)
- Accounting software
- Management
- Fair Housing regulations
- Sales (4 years)
- Marketing
- Teaching
- Accounts payable
- Account management
- Financial report writing
- Phone etiquette
- Research
- Social media marketing
- Market Research
- Yardi
- Accounting
- Customer support (3 years)
- Basketball
- Accounts receivable
- Portfolio management
Certification
- Certified Personal Trainer
- Certified Apartment Manager
- CPR Certification
- Real Estate License
- Certified Property Manager
- First Aid Certification
Additional Information
- Played basketball at NCAA Div 1 & 2
- Played professionally overseas for USA traveling select team & El Salvador.
Timeline
Operations Manager
Thrive2heal Therapeutic Counseling services
06.2025 - Current
Travel Agent
Vacations To Go
12.2023 - 02.2025
Property Manager/Marketing Specialist
York Property-Charlottesville
09.2019 - 12.2022
Child Development Instructor/ Facility Manager/ Program Director
XL Sports World-Saco
01.2014 - 03.2019
Bachelor of Science - Sports Management
Mayville State University