Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Timeline
Generic

Antasha Havenga

Lakeway

Summary

Dynamic professional with extensive experience in customer service and team collaboration, notably at Starbucks. Proven track record in inventory management and employee training, enhancing operational efficiency. Recognized for maintaining high health and safety standards while resolving customer issues effectively, ensuring satisfaction and loyalty in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier / Hostess

Spinners
Lakeway
08.2024 - Current
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of the checkout area.
  • Handled cash, credit, and debit transactions with precision.
  • Collaborated with team members to ensure smooth operations.
  • Resolved customer complaints with professionalism and courtesy.

Barista / Manager

Starbucks
Lakeway
02.2023 - 05.2024
  • Managed daily operations and staff scheduling for busy coffeehouse environment.
  • Trained new baristas on beverage preparation and customer service standards.
  • Ensured compliance with health and safety regulations in food handling practices.
  • Oversaw inventory management, including ordering and restocking supplies as needed.
  • Developed team schedules to optimize labor costs while meeting peak demand periods.
  • Fostered a positive work culture through effective communication and team-building activities.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
  • Maintained records of daily transactions and prepared reports for management review.

Cashier / Ice Monitor

Ice Rink Events
Bee Cave
11.2022 - 01.2023
  • Streamlined customer transaction processing at Ice Rink Events to enhance efficiency.
  • Provided exceptional service to customers addressing inquiries regarding events and services.
  • Maintained organized checkout area to support optimal service delivery.
  • Accurately handled cash, credit, and digital payments with a focus on security.
  • Monitored safety compliance during operations to uphold regulatory guidelines.
  • Collaborated with team members to ensure seamless daily operations.
  • Trained new staff on safety protocols and proper equipment handling procedures.
  • Assisted in equipment maintenance by promptly reporting needs to management.

Concessions Worker

Cinemark
Bee Cave
09.2021 - 12.2021
  • Maintained cleanliness and organization of food preparation areas.
  • Operated point-of-sale systems for accurate transaction handling.
  • Prepared and served a variety of food and beverage items.
  • Assisted customers with menu selections and personalized recommendations.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Adhered to health and safety regulations in food service practices.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School of Austin
Austin, TX
01-2025

High School Diploma -

Lake Travis High School
Austin, TX
05-2023

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Health and safety
  • Equipment maintenance
  • Employee training

Accomplishments

  • 7 years of competitive figure skating, synchro skating and, ice dance
  • Multiple art competition awards from middle school to high school

Certification

  • Texas Cosmetology License
  • Barbicide Certification

Timeline

Cashier / Hostess

Spinners
08.2024 - Current

Barista / Manager

Starbucks
02.2023 - 05.2024

Cashier / Ice Monitor

Ice Rink Events
11.2022 - 01.2023

Concessions Worker

Cinemark
09.2021 - 12.2021

Cosmetology License - Cosmetology

Paul Mitchell The School of Austin

High School Diploma -

Lake Travis High School

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