Antasia Kennedy
Phlebotomy Technician
Bedford,OH
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Also a friendly sales associate with experience working in diverse retail and customer service environments.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Warehouse Associate
10.2019 - 07.2020
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Built and wrapped pallets to secure shipment with freight carriers.
Server
IHOP
Brooklyn, OH
08.2018 - 09.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Greeted and maintained relationships with regular customers.
Cook/Host
Applebee's
North Olmsted, OH
08.2015 - 08.2018
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Sales Associate/Cashier/Customer Service
Forever21, Forever 21
North Olmsted, OH
05.2015 - 11.2015
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Cashier
Walmart
Amherst, OH
08.2014 - 12.2014
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
Education
High School Diploma -
Elyria High School
Elyria, OH 08.2010 - 06.2014
Skills
Venipuncture
Customer service
Multitasking abilities
Sales expertise
Assembly and production
Order picking and processing
Certification
Phlebotomy technician
Timeline
Phlebotomy technician
12-2020
Warehouse Associate
10.2019 - 07.2020
Server
IHOP
08.2018 - 09.2019
Cook/Host
Applebee's
08.2015 - 08.2018
Sales Associate/Cashier/Customer Service
Forever21, Forever 21
05.2015 - 11.2015
Cashier
Walmart
08.2014 - 12.2014
High School Diploma -
Elyria High School
08.2010 - 06.2014