Antavia Cooper
New Market,AL
Summary
Dedicated and personable Customer Care Representative with extensive experience in delivering exceptional service and support. Proven ability to handle inquiries, resolve issues efficiently, and maintain high customer satisfaction levels. Strong communication skills and a knack for problem-solving, adept at building rapport with clients and fostering positive relationships. Proficient in using customer service software and CRM systems to manage customer interactions effectively. Committed to continuous improvement and teamwork to enhance service delivery.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Weedman Lawncare LLC
Dothan, AL
08.2023 - Current
- Resolved customer complaints promptly and professionally.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Audited customer account information to identify issues and develop solutions.
Franchise Owner
Stratus Solutions LLC D.B.A. Pristine Kleen Svc LL
Nashville, TN
01.2011 - Current
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
- Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements.
- Maintained financial records, such as income statements, balance sheets and budget reports.
Customer Support Specialist
HSN/QVC Network
LaVergna, TN
05.2017 - 06.2022
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
Virtual Executive Assistant
247 Security INC
Alpharetta, GA
06.2017 - 07.2019
Renewal Specialist
ServiceSource
Nashville, TN
02.2016 - 01.2018
Education
Bachelor of Science - Telecommunications Management
University of Memphis
Memphis, TN05-1991
Skills
- Customer Service
- Payment Processing
- Database Research
- Email correspondence
- Data Entry
- CRM Software
Timeline
Customer Care Representative
Weedman Lawncare LLC
08.2023 - Current
Virtual Executive Assistant
247 Security INC
06.2017 - 07.2019
Customer Support Specialist
HSN/QVC Network
05.2017 - 06.2022
Renewal Specialist
ServiceSource
02.2016 - 01.2018
Franchise Owner
Stratus Solutions LLC D.B.A. Pristine Kleen Svc LL
01.2011 - Current
Bachelor of Science - Telecommunications Management
University of Memphis
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