Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antavia Haythe

Henderson,NC

Summary

Experienced Customer and Patient Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.


Overview

5
5
years of professional experience

Work History

Picking Lead

Delhaize America
11.2022 - 01.2024
  • Improved order picking accuracy by implementing a streamlined tracking system and updated training procedures.
  • Reduced errors in shipments by closely monitoring the picking process and providing timely feedback to team members.
  • Enhanced productivity through the consistent evaluation and optimization of picking routes and strategies.
  • Ensured on-time deliveries by effectively prioritizing tasks and managing resources amongst team members.
  • Checked inventory and selected products from specific locations based upon availability.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Supervised and trained new staff in performing census.
  • Recorded daily activities for inventory control.

Patient Service Representative

Affordable Care
11.2020 - 07.2022
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Customer Service Representative

Continuum Global Solutions
06.2019 - 10.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Updated account information to maintain customer records.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Vance County High School
Henderson, NC
06.2019

Skills

  • Order Picking
  • Load Planning
  • Warehouse Operations
  • Team Leadership
  • Account Management
  • Call Management
  • Call Center Operations
  • Active Listening
  • Appointment Scheduling
  • Medical Billing
  • Office Administration
  • Scheduling Appointments

Timeline

Picking Lead

Delhaize America
11.2022 - 01.2024

Patient Service Representative

Affordable Care
11.2020 - 07.2022

Customer Service Representative

Continuum Global Solutions
06.2019 - 10.2020

High School Diploma -

Vance County High School

Similar Profiles

CREATE PROFILE
Antavia Haythe