Antavia Hernandez
Fort Myers
Summary
Proven Shift Manager with a track record of enhancing customer satisfaction and streamlining operations at Popeyes. Skilled in cash management and fostering a welcoming atmosphere, demonstrating reliability and exceptional customer service. Excelled in training staff and optimizing transaction accuracy, significantly contributing to a positive customer experience.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
1
1
Certification
Work History
Customer Service Cashier
7 Eleven Gas Station
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Circle K
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Shift Manager/Key Holder
Arbys Aes
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Shift Manager/Key Holder
Popeyes
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Education
High School Diploma -
Dunbar HS
Fort Myers, FL05.2019
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash management
- Product knowledge
- POS system operation
Certification
Serv Safe Certification.
Timeline
Customer Service Cashier
7 Eleven Gas Station
Customer Service Cashier
Circle K
Shift Manager/Key Holder
Arbys Aes
Shift Manager/Key Holder
Popeyes
High School Diploma -
Dunbar HS