Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antavia Manahan

Lubbock,TX

Summary

Versatile and results-oriented professional with extensive experience as a Bus Operator at Citibus and diverse roles in customer service and project assistance. Excelled in maintaining safety, enhancing customer satisfaction, and streamlining operations. Skilled in defensive driving and effective communication, consistently achieving high levels of passenger comfort and operational efficiency.

Professional with strong experience in project coordination and support. Skilled in managing timelines, organizing resources, and ensuring project milestones are met. Known for effective team collaboration and adaptability to changing needs. Expertise in communication, problem-solving, and multitasking to drive successful project outcomes.

Developed skills in remote project-focused environment, including efficient coordination and effective communication. Adaptable to different tasks and capable of managing diverse responsibilities to support project goals. Looking to transition into new field where these skills can contribute to successful outcomes.

Adaptable and organized with knack for multitasking and streamlining processes. Possesses understanding of project management software and collaborative tools, with strong skills in document management and communication. Capable of driving project success through effective coordination and support.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Bus Operator

Citibus
11.2023 - 10.2024
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Accepted and processed fares.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.

Bus Operator

Durham Transportation
01.2021 - 11.2023
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Project Assistant - Remote

Wells Fargo
03.2017 - 01.2021
  • Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
  • Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
  • Managed procurement processes by creating purchase orders, obtaining approvals when required, following up with suppliers to ensure timely delivery.
  • Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.

Call Center Representative

VXI Global
02.2014 - 01.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

Springboard BAAC
Lubbock, TX
11-2013

Skills

  • Clean driving record
  • Vehicle inspection
  • Fuel efficiency
  • Defensive driving
  • Accurate recordkeeping
  • Vehicle maintenance
  • Safe driving practices
  • Safe driving skills
  • Passenger assistance
  • Customer relations skills
  • Troubleshooting skills
  • GPS mapping
  • Route navigation
  • Dispatch communication
  • Customer relations

Timeline

Bus Operator

Citibus
11.2023 - 10.2024

Bus Operator

Durham Transportation
01.2021 - 11.2023

Project Assistant - Remote

Wells Fargo
03.2017 - 01.2021

Call Center Representative

VXI Global
02.2014 - 01.2018

High School Diploma -

Springboard BAAC
Antavia Manahan