Antawnette Johnson
Eagan,MN
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Home & Remote Health Care.
Overview
29
29
years of professional experience
Work History
Patient Care Remote Observation Tech
Abbott Northwestern Hospital,Allina Health
06.2016 - 05.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care to patients that are on remote cameras in room in hospital facility.
Housekeeping Aide
Abbott Northwestern Hospital,Allina Health
06.2014 - 06.2016
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Removed soiled sheets, washcloths and towels.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Dusted and polished surfaces to achieve attractive shine.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Adhered to optimal standards for cleanliness, appearance and service.
- Trained other staff members by physically demonstrating complex tasks.
- Transported soiled linens to laundry facilities.
- Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
Dietary Aide
Veterans Home
01.2015 - 03.2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Monitored food safety and sanitation standards in food service areas.
Personal Care Assistant
Summit Home Health Care Inc.
07.2013 - 06.2014
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Personal Care Assistant
A+Home Health Care
11.2012 - 06.2014
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with self-administered medications.
- Conferred with supervisor to discuss patient condition and medical care.
- Planned activities to encourage movement, stretching and strength building.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Dietary Aide/Cook
Agape Rehab & Rehabilitation
04.2007 - 05.2011
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Discarded outdated food products and maintained waste disposal procedures.
- Monitored food safety and sanitation standards in food service areas.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Detected disposition of spoiled food and other unusual conditions.
- Developed and maintained accurate nutrition records and databases.
- Preserved inventory of nutrition-related supplies and equipment.
- Directed and evaluated kitchen and food service staff.
- Participated in nutrition research projects and programs.
Restaurant Supervisor/Cook
Mama's Kitchen Restaurant
02.2001 - 06.2008
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Organized implementation of new banners, displays and menus.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Restaurant Supervisor/Cook/Cashier
A&J Restaurant
11.1991 - 02.2001
- 1Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Central Sterile Processing Technician
Colquitt Regional Medical Center
01.1990 - 01.1996
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Picked instruments and supplies for surgeries.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Verified and maintained proper documents and records for sterilization.
- Ordered and restocked supplies for decontamination and surgical areas.
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
- Provided support to medical staff in resolving medical equipment problems.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Assisted with development and coordination of medical equipment inventories.
Education
Medical Billing & Coding
Stafford Career Institute.
Saint Albans, VT05.2018
High School Diploma -
Mainland High School
Daytona Beach, FL06.1981
Skills
- Networking
- Decision-Making
- Verbal Communication
- Troubleshooting
- Problem-Solving
- Remote Office Availability
- Teamwork and Collaboration
- Organizational Skills
- Time Management
- Calm Under Pressure
- Good Telephone Etiquette
- Active Listening
- Self-Directed
- Analytical Thinking
Accomplishments
- Achieved Certification by completing ServSafe Exam with accuracy and efficiency of a 100% score. on 03/23/2011
- Achieved Employee Of The Month for hard work and Dedication in 2015
- Achieved Most Improved & Highest Cleanliness Rating. through effectively helping with successful Collaboration between Nursing and EVS. And going back to school to further my education by getting a degree in Medical Billing & coding so I could apply for a better job and career.
Timeline
Patient Care Remote Observation Tech
Abbott Northwestern Hospital,Allina Health
06.2016 - 05.2019
Dietary Aide
Veterans Home
01.2015 - 03.2015
Housekeeping Aide
Abbott Northwestern Hospital,Allina Health
06.2014 - 06.2016
Personal Care Assistant
Summit Home Health Care Inc.
07.2013 - 06.2014
Personal Care Assistant
A+Home Health Care
11.2012 - 06.2014
Dietary Aide/Cook
Agape Rehab & Rehabilitation
04.2007 - 05.2011
Restaurant Supervisor/Cook
Mama's Kitchen Restaurant
02.2001 - 06.2008
Restaurant Supervisor/Cook/Cashier
A&J Restaurant
11.1991 - 02.2001
Central Sterile Processing Technician
Colquitt Regional Medical Center
01.1990 - 01.1996
Medical Billing & Coding
Stafford Career Institute.
High School Diploma -
Mainland High School
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