Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antawoin Pullen

Baton Rouge,LA

Summary

Dynamic General Manager with a proven track record at Red Lobster, excelling in leadership and operations management. Achieved significant sales growth through strategic cost control and employee development. Expert in inventory management and guest relations, fostering a high-performance culture that enhances customer satisfaction and drives profitability.

Overview

18
18
years of professional experience

Work History

General Manager

Red Lobster
01.2024 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Led team to exceed sales targets
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Motivated staff to perform at peak efficiency and quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maximized quality assurance by completing frequent line checks.
  • Assisted in recruiting, hiring and training of team members.
  • Set clear expectations and created positive working environment for employees.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Oversaw food preparation and monitored safety protocols.

B&H Manager

Red Lobster
09.2015 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Certified Restaurant Supervisor

Red Lobster
06.2013 - 09.2015
  • Implemented cost-saving measures in purchasing, minimizing waste while maintaining quality food offerings.
  • Collaborated with kitchen staff to develop new menu offerings, incorporating current culinary trends and seasonal ingredients.
  • Implemented standard operating procedures to maintain consistency in service, resulting in positive guest feedback and repeat visits.
  • Ensured seamless dining experiences with timely resolution of any service issues or guest complaints.
  • Improved table turnover times by refining seating arrangements and optimizing floor plans for peak hours of operation.
  • Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer concerns.
  • Optimized staff productivity by effectively delegating tasks based on individual strengths and skillsets.
  • Facilitated collaboration between front-of-house and back-of-house teams, resulting in smooth daily operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Planned and executed promotions and special events in close collaboration with management.

Server

Red Lobster
09.2007 - 06.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Associate of Arts - Business Administration

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Guest relations
  • Inventory management
  • Employee scheduling, Training and development
  • Cost control
  • Verbal and written communication
  • P&L management
  • ServeSafe manager

Timeline

General Manager

Red Lobster
01.2024 - Current

B&H Manager

Red Lobster
09.2015 - 01.2024

Certified Restaurant Supervisor

Red Lobster
06.2013 - 09.2015

Server

Red Lobster
09.2007 - 06.2013

Associate of Arts - Business Administration

Fayetteville Technical Community College

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