Anteneh Mitiku
Randolph,MA
Summary
With over two decades of leadership experience in Non-Profit organization as well as experience in IT infrastructure systems management, I possess a comprehensive skill set in Customer success management, IT management, Project Management, strategic planning, successful vendor negotiations and management, Change Management, Problem management, and more.
Overview
25
25
years of professional experience
Work History
Information Technology Manager
TERADYNE, INC
01.2015 - 02.2025
- Successfully managed and implemented a $1M budget project deploying modern Cloud based Data Protection and recovery technology at seventeen company sites worldwide improving Cybersecurity, data integrity and data protection efficiency by 70%.
- Successfully managed and implemented a highly visible customer facing Sev1 Incident response process integration project, used companywide across the globe in a daily basis. Drove high satisfaction rate by improving a disintegrated and decentralized process improvement by 50%.
- Successfully managed and implemented a centralized monitoring project; deploying a monitoring tool the company’s IT infrastructure relies on across the globe, improving system visibility and organizational level system down time by 49%.
- Managed the Problem Management process of the organization for fifteen years by implementing robust root cause analysis and corrective measure methodologies for all high severity incidents improving the efficiency of the IT Infrastructure by 55%. Conducted annual process trainings for 300+ IT employees in Philippines, Costa Rica and US.
- Managed the Global Data Center and Operations IT Infrastructure team, Data Protection and recovery team, worked with cross functional teams across the globe daily to aligned IT strategies with business goals, to conduct risk assessments and disaster recovery plans, to make continuous daily improvements of the IT Infrastructure and Operations
- Worked with the Internal and external customers in a day-to-day basis to dive high customer satisfaction.
- As people manager, developed and mentored team members to foster a culture of innovation and excellence.
- Strategized and manage data center capacity planning and resource allocation.
- Ensured compliance with industry standards and regulatory requirements.
- Utilized data analytics to drive decision-making and operational improvements.
- Automated routine tasks to increase efficiency and reduce operational costs.
- Spoke at various conferences and provided several trainings throughout my currier.
Information Technology Lead
HCL Technologies
01.2006 - 01.2015
- Worked as a liaison between HCL Technologies and Teradyne, Inc a Senior management while HCL Technologies was an offshore IT service provider for Teradyne IT.
- Part of a $3M Project team as a Project Manager, to implement System Engineering Software used by Teradyne Engineers across the globe.
- Managed prioritization of projects in alignment to the Business Strategy.
- Coordinated and lead Infrastructure project delivery while driving high customer satisfaction.
- Delivered Infrastructure capability transformation for Teradyne IT Infrastructure with high availability, superior performance and 24x7 support
- Partnered with project managers, Engineering, senior management and Teradyne leadership to understand and meet process requirements, deliverables and deadlines
- Coordinated technical resources and implementation of a portfolio of Enterprise projects providing leadership to cross-functional teams
Information Technology Manager
TERADYNE, INC
01.2000 - 01.2006
- Managed three shift Data Center operations with nine team members supporting Global Data Center and Operations functions 24X7. Worked tirelessly to maintain 99% customer satisfaction rate.
- On 24-hour call as an escalation point with ability to address all problems in an expedient manner.
- Trained staff on several new processes and procedures, boosting productivity.
Education
Master of Science - Project Management & Leadership
Northeastern University
Boston, MA01.2009
Bachelor of Science - Management Information Technology
Northeastern University
Boston, MA01.2006
Bachelor of Science - Mathematics minor
Gordon College
Whenham, MA01.1996
Associate of Science - Computer and Electronics Technology
NH Technical College
Nashua, NH01.1992
Skills
- Disaster Recovery
- IT compliance
- IT asset management
- IT budgeting
- Data Protection and Recovery
- Problem Management
- Change Management
- Incident Management
- Root Cause Analysis
Languages
English
Full Professional
Amharic
Full Professional
Interests
Activities with family
Socializing with people
Helping those less fortunate
Teaching Youth
Swimming
Timeline
Information Technology Manager
TERADYNE, INC
01.2015 - 02.2025
Information Technology Lead
HCL Technologies
01.2006 - 01.2015
Information Technology Manager
TERADYNE, INC
01.2000 - 01.2006
Master of Science - Project Management & Leadership
Northeastern University
Bachelor of Science - Management Information Technology
Northeastern University
Bachelor of Science - Mathematics minor
Gordon College
Associate of Science - Computer and Electronics Technology
NH Technical College
Similar Profiles
Luis Guillermo Morera AgueroLuis Guillermo Morera Aguero
IT Business Analyst at TeradyneIT Business Analyst at Teradyne
Nageshwar VallurupalliNageshwar Vallurupalli
NPI Operations Project Manager at TeradyneNPI Operations Project Manager at Teradyne
Rhoy ColinaRhoy Colina
BGA Technician at Teradyne Philippines LtdBGA Technician at Teradyne Philippines Ltd
Erica BelizaireErica Belizaire
Assistant Store Manager at Dollar TreeAssistant Store Manager at Dollar Tree
Nancy BannonNancy Bannon
Training Store Manager at Five BelowTraining Store Manager at Five Below