Antenisha Simpson
Mauldin,SC
Summary
Dedicated Customer Service Representative with a proven track record of high productivity and effective problem-solving. Specializes in communication and time management, enhancing operational efficiency in customer service settings. Recognized for strong listening skills, empathy, and patience, fostering positive customer relationships and ensuring client satisfaction. Aiming to leverage expertise to drive exceptional service standards in a dynamic environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Direct Interactions
Moore, SC
01.2023 - 06.2023
- Increased customer satisfaction ratings by 10% effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Manufacturing Production Associate
BMW
Greer, SC
05.2017 - 01.2022
- Followed detailed assembly instructions, processes, and procedures for product assembly.
- Participated in continuous improvement initiatives to enhance production efficiency and quality.
- Supported coworkers with tasks related to assembly line operations.
- Inspected components for defects and irregularities before assembly.
- Utilized hand tools and machinery to assemble products according to customer specifications.
Sales Support Associate
Charter Spectrum Communications
Simpsonville, SC
05.2016 - 05.2017
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Responded promptly to inquiries from customers regarding product features or services offered.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection and purchase decisions.
- Participated in training sessions designed to enhance knowledge of company products and services.
Production Worker (Temp)
Atlas
Greenville, SC
01.2016 - 05.2016
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Classified defects from finished orders for record tracking and statistics.
- Measured and weighed items to meet quality standards and prevent waste.
Customer Service Representative
Alorica
Simpsonville, SC
10.2014 - 12.2015
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Miami Southridge Senior High
Miami, FL06-2012
Some College (No Degree) - Rad Tech
SCC
Spartanburg, SCSkills
- Complaint resolution
- Account updating
- Scheduling
- Active listening
- Executive management support
- Adaptive team player
Accomplishments
- Summer Deans List 24
Certification
- Microsoft 360
References
References available upon request.
Timeline
Customer Service Representative
Direct Interactions
01.2023 - 06.2023
Manufacturing Production Associate
BMW
05.2017 - 01.2022
Sales Support Associate
Charter Spectrum Communications
05.2016 - 05.2017
Production Worker (Temp)
Atlas
01.2016 - 05.2016
Customer Service Representative
Alorica
10.2014 - 12.2015
High School Diploma -
Miami Southridge Senior High
Some College (No Degree) - Rad Tech
SCC