Anterica Lee
Jonesboro,AR
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Patient Account Representative offering 1.5 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Account Specialist
Arisa Health
05.2022 - Current
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Streamlined account management processes for improved efficiency and accuracy in recordkeeping.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Improved cash flow by consistently meeting or exceeding collection targets through proactive account monitoring and follow-up efforts.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Proactively identified potential issues in patient accounts, communicating with other departments as necessary to resolve discrepancies that could impact billing accuracy or timely reimbursements from insurance carriers.
- Posted payments and processed refunds.
- Safeguarded patient confidentiality while handling sensitive financial information by adhering to strict HIPAA regulations and organizational privacy policies.
- Responded to patient, family and external payer inquiries.
Order Fulfillment Associate
Home Depot
02.2021 - 04.2022
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Prevented stockouts by closely monitoring inventory levels and proactively notifying management when replenishment was necessary.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
Receiving Associate
Lowe's
09.2020 - 11.2021
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Streamlined receiving operations for improved organization and faster unloading of deliveries.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Unloaded pallets and deliveries and organized products in warehouse.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Peer Advisor
University Of Memphis Psychology Department
01.2019 - 05.2020
- Enhanced peer support by developing and implementing effective advising strategies.
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
- Collaborated with faculty and staff to address student concerns and ensure a positive campus experience.
- Assisted in the creation of an inclusive campus environment through participation in diversity initiatives.
- Organized workshops for skill development, increasing student involvement and enhancing overall learning outcomes.
- Served as a liaison between students and campus resources, streamlining access to essential services for academic success.
- Mentored new Peer Advisors, ensuring ongoing quality support for students across diverse disciplines.
- Conducted regular check-ins with assigned students, offering tailored advice for their unique needs and goals.
- Promoted mental health awareness by organizing events that encouraged self-care habits among the student body.
- Facilitated group discussions among peers, fostering critical thinking skills and collaborative problem-solving abilities.
- Developed strong rapport with assigned advisees, leading to increased trust and open communication about academic challenges.
- Participated in continuous professional development opportunities to enhance knowledge of best practices in peer advising techniques.
- Evaluated student progress using data-driven assessments, guiding them towards timely degree completion.
- Coordinated outreach activities targeting underrepresented populations within the college community.
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Connected struggling students with appropriate campus resources such as tutoring services or disability accommodations.
- Assisted in the development and execution of new student orientation programs, ensuring a smooth transition into college life.
- Supported mentees in navigating college admissions processes and achieving academic success.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Met mentee formally, informally, in-person and virtually to offer support.
- Provided holistic support to assist with academic, emotional and social challenges.
- Implemented strategies to help mentees manage stress and difficult emotions.
- Assisted students in exploring and selecting career paths.
Education
Bachelor of Arts - Psychology
University of Memphis
Memphis, TN05.2020
Skills
- HIPAA Understanding
- Insurance Collaboration
- Team Collaboration
- File Coordination
- Patient Care
- Collections Experience
- Regulatory Compliance
- Verbal and Written Communication
- Administrative Support
- Decision Making
- Conflict Resolution
- Software Proficiency
- Organizational Skills
- Problem Solving Abilities
- Patient Account Management
- Bookkeeping
Timeline
Patient Account Specialist
Arisa Health
05.2022 - Current
Order Fulfillment Associate
Home Depot
02.2021 - 04.2022
Receiving Associate
Lowe's
09.2020 - 11.2021
Peer Advisor
University Of Memphis Psychology Department
01.2019 - 05.2020
Bachelor of Arts - Psychology
University of Memphis