Anterria Rogers
Walls,MS
Summary
Proven professional with extensive experience in client relationship building and workload management, honed at R.S Lewis And Sons Funeral Home. Excelled in safety compliance and time management, achieving high client satisfaction. Skilled in Microsoft Office and heavy lifting, demonstrating leadership and hospitality to enhance customer service and operational efficiency. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Experienced Removal Technician successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments. Industrious Funeral Assistant with extensive customer service experience and good community relations skills. Strong foundation of industry knowledge learned over 2 years in mortuary roles. Known for compassionate yet efficient work. Meticulous Funeral Assistant skilled in providing informative and personable service to funeral attendees. Well-versed in coordinating funeral services, visitations and cremation services with strong background demonstrated over 2 years of experience in related roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Removal Technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Contractor
R.S Lewis And Sons Funeral Home
12.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Provided personal assistance, emotional support and personal care to clients.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Ensured timely and efficient funeral processions by coordinating with clergy, cemetery staff, and other service providers.
- Supported fellow team members in executing high-quality funerals by consistently adhering to established protocols and procedures.
- Improved family satisfaction by providing compassionate and attentive assistance during funeral services.
- Maintained a well-organized and comfortable environment for grieving families through careful attention to facility cleanliness and setup.
- Greeted funeral guests and coordinated seating.
- Transported deceased to funeral home.
- Carried flowers to hearses or limousines for transportation to places of interment.
Removal Technician
SCI Tennessee Funeral Services LLC
02.2023 - 12.2023
- Minimized disruptions for clients during the moving process by adhering to pre-determined schedules and maintaining open lines of communication.
- Assisted in training new employees on company procedures and best practices for successful removals.
- Supported a seamless transition into new spaces by reassembling furniture pieces upon arrival at the destination location.
- Managed inventory of moving supplies to ensure adequate stock levels for upcoming jobs.
- Promoted a positive work environment through respectful communication with colleagues and dedication to teamwork principles.
- Earned repeat business through consistent professionalism and attention to detail while handling clients'' possessions.
- Maintained a safe working environment by adhering to company safety guidelines and properly securing items during transport.
- Reduced property damage claims by consistently using protective materials and techniques to prevent scratches, dents, or breaks in client belongings.
- Improved customer satisfaction by efficiently and carefully packing, loading, and unloading belongings during residential and commercial moves.
- Demonstrated problem-solving abilities when faced with challenges such as tight spaces or difficult-to-move items during relocation projects.
- Increased efficiency on job sites through proper equipment usage, including dollies, hand trucks, straps, and pads for secure transportation of items.
- Contributed to positive client experiences by providing excellent customer service throughout the moving process.
- Navigated various transportation routes safely while adhering to road regulations and ensuring timely delivery of clients'' belongings.
- Developed a thorough understanding of company policies, industry regulations, and best practices for removals to ensure compliance and promote customer confidence.
- Provided clear communication with clients about move timelines, expectations, and potential obstacles during the relocation process.
- Strengthened relationships with clients by addressing questions or concerns promptly and professionally.
- Achieved a high level of client satisfaction by consistently delivering belongings in excellent condition without delay.
- Enhanced team productivity by effectively communicating with coworkers to coordinate tasks and ensure timely completion of projects.
- Utilized time management skills to balance multiple tasks within tight deadlines while maintaining exceptional quality standards in all aspects of work performed.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Provided personal assistance, emotional support and personal care to clients.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Transported deceased to funeral home.
- Embalmed, dressed and cosmeticized deceased persons.
Filler
Brentwood Originals
09.2022 - 11.2022
- Improved production efficiency by streamlining filler processes and implementing new techniques.
- Ensured a safe working environment by enforcing safety protocols and participating in regular hazard assessments.
- Maintained compliance with industry regulations and company policies during all stages of the filling process.
- Enhanced product quality by adhering to strict sanitation guidelines and maintaining a clean work environment.
- Provided guidance and support for junior employees in their career growth opportunities within the organization.
- Reduced product waste through careful monitoring of filling equipment and routine maintenance checks.
- Addressed any equipment malfunctions quickly, minimizing downtime and ensuring timely completion of production runs.
- Increased team productivity by providing training on proper filler operation, safety protocols, and troubleshooting techniques.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
- Counted and recorded finished and rejected packaged items.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Attached identification labels to finished packaged items.
Removal Technician
SCI Tennessee Funeral Services
06.2022 - 09.2022
- Minimized disruptions for clients during the moving process by adhering to pre-determined schedules and maintaining open lines of communication.
- Assisted in training new employees on company procedures and best practices for successful removals.
- Supported a seamless transition into new spaces by reassembling furniture pieces upon arrival at the destination location.
- Managed inventory of moving supplies to ensure adequate stock levels for upcoming jobs.
- Promoted a positive work environment through respectful communication with colleagues and dedication to teamwork principles.
- Earned repeat business through consistent professionalism and attention to detail while handling clients'' possessions.
- Maintained a safe working environment by adhering to company safety guidelines and properly securing items during transport.
- Reduced property damage claims by consistently using protective materials and techniques to prevent scratches, dents, or breaks in client belongings.
- Improved customer satisfaction by efficiently and carefully packing, loading, and unloading belongings during residential and commercial moves.
- Demonstrated problem-solving abilities when faced with challenges such as tight spaces or difficult-to-move items during relocation projects.
- Increased efficiency on job sites through proper equipment usage, including dollies, hand trucks, straps, and pads for secure transportation of items.
- Contributed to positive client experiences by providing excellent customer service throughout the moving process.
- Navigated various transportation routes safely while adhering to road regulations and ensuring timely delivery of clients'' belongings.
- Developed a thorough understanding of company policies, industry regulations, and best practices for removals to ensure compliance and promote customer confidence.
- Provided clear communication with clients about move timelines, expectations, and potential obstacles during the relocation process.
- Strengthened relationships with clients by addressing questions or concerns promptly and professionally.
- Achieved a high level of client satisfaction by consistently delivering belongings in excellent condition without delay.
- Enhanced team productivity by effectively communicating with coworkers to coordinate tasks and ensure timely completion of projects.
- Utilized time management skills to balance multiple tasks within tight deadlines while maintaining exceptional quality standards in all aspects of work performed.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Provided personal assistance, emotional support and personal care to clients.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Transported deceased to funeral home.
- Embalmed, dressed and cosmeticized deceased persons.
Store Associate
The Home Depot
04.2018 - 03.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Provided product demonstrations to highlight features, benefits and value.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Located merchandise across various stores to address customer needs.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Logged reports, expenses, receipts, and sales in company database.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Aided marketing initiatives such as creating eye-catching displays and distributing promotional materials to boost brand awareness and sales.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Store Associate
NY Beauty Supply
12.2017 - 04.2018
- I was responsible for assisting customers with hair needs, supplies, stocking, and handling the cash register.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Provided product demonstrations to highlight features, benefits and value.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Located merchandise across various stores to address customer needs.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Logged reports, expenses, receipts, and sales in company database.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Aided marketing initiatives such as creating eye-catching displays and distributing promotional materials to boost brand awareness and sales.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Applied Science - Mortuary Science
Northwest Mississippi Community College
Senatobia, MS07.2023
Associate of Arts - General Studies
Northwest Mississippi Community College
Senatobia, MS12.2017
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Microsoft Word, PowerPoint, and Excel (Less than 1 year)
Customer Service (2 years)
Sales
Retail
Cash Handling
Microsoft Word
Retail Sales
Leadership
Hospitality
Customer service
Driving
Cash handling
Sales
Hotel experience
Heavy lifting - Time management mastery
- Heavy Lifting Expertise
Certification
- Licensed Crematory Operator - 2022
Timeline
Independent Contractor
R.S Lewis And Sons Funeral Home
12.2023 - Current
Removal Technician
SCI Tennessee Funeral Services LLC
02.2023 - 12.2023
Filler
Brentwood Originals
09.2022 - 11.2022
Removal Technician
SCI Tennessee Funeral Services
06.2022 - 09.2022
Store Associate
The Home Depot
04.2018 - 03.2019
Store Associate
NY Beauty Supply
12.2017 - 04.2018
Associate of Applied Science - Mortuary Science
Northwest Mississippi Community College
Associate of Arts - General Studies
Northwest Mississippi Community College
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