Antha Duncan
Chelsea,OK
Summary
Dynamic and detail-oriented Medical Assistant/Office Manager at Dr. Leatherman’s Office, Proven customer service skills complemented by strong organizational abilities, ensuring seamless patient care and communication. Adept at multitasking in fast-paced environments while maintaining strict confidentiality and compliance with regulations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Medical Assistant/Office Manager
Dr. Leatherman’s Office
10.2019 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Reconciled bank and payroll records routinely to verify accuracy.
PCT
Saint Francis Hospital
04.2019 - Current
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Maintained patient stability by checking vital signs and weight.
- Demonstrated adaptability when faced with unexpected challenges or changes in assigned duties within the nursing unit.
Front Office Associate
RX Health and Wellness
11.2022 - 11.2023
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Unit Clerk/PCT
Hillcrest Claremore
11.2021 - 06.2024
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Charted vital signs and added telemetry strips to charts.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Education
Medical Coding
Tri County Tech
Bartlesville, OK05-2011
Nowata High School
Nowata05-1999
Skills
- Customer service
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Front Office Associate
RX Health and Wellness
11.2022 - 11.2023
Unit Clerk/PCT
Hillcrest Claremore
11.2021 - 06.2024
Medical Assistant/Office Manager
Dr. Leatherman’s Office
10.2019 - 04.2022
PCT
Saint Francis Hospital
04.2019 - Current
Medical Coding
Tri County Tech
Nowata High School
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