ANTHE KOSMOS
KATY,TX
Summary
Dynamic hotel manager with a proven track record at Ketchikan Hospitality, enhancing guest satisfaction through exceptional service and effective complaint resolution. Skilled in staff training and inventory management, I fostered a collaborative work environment, resulting in elevated customer service ratings and improved operational efficiency.
Overview
13
13
years of professional experience
Work History
HOTEL MANAGER
KETCHIKAN HOSPITALITY
03.2025 - 10.2025
- Supervised daily hotel operations, ensuring guest satisfaction and smooth service delivery.
- Coordinated staff schedules, optimizing resource allocation for peak periods.
- Implemented new inventory management system, enhancing tracking efficiency of supplies.
- Conducted training sessions for new employees, fostering skill development and team integration.
- Monitored compliance with health and safety regulations, maintaining a secure environment for guests and staff.
- Managed guest feedback processes, addressing concerns to improve overall experience and loyalty.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Elevated guest satisfaction scores by implementing customer-first service strategy that focused on personalized guest experiences.
PROPERTY MANAGER
SEVENTH HEAVEN BED & BREAKFAST
04.2013 - 09.2018
- Managed daily operations to ensure guest satisfaction and optimal property performance.
- Coordinated maintenance schedules and repairs, enhancing property condition and guest experience.
- Implemented efficient inventory management processes for supplies and amenities.
- Developed marketing strategies that increased occupancy rates during peak seasons.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
High School Diploma -
HERMISTON HIGH SCHOOL
HERMISTON, OREGON BUSINESS
NORTHWESTERN COLLEGE OF BUSINESS
PORTLAND, OREGON 06-1984
Skills
- Guest complaint resolution
- Guest services management
- Cash handling
- Staff scheduling
- Staff training
- Hospitality
- Outstanding communication skills
- Guest experiences
- Guest accommodations
- Employee performance reviews
- Disciplinary action and termination
- Room inspections
- Guest registration
- Payment processing
- Interviewing and hiring
- Attention to detail
- Multitasking
- Excellent communication
Timeline
HOTEL MANAGER
KETCHIKAN HOSPITALITY
03.2025 - 10.2025
PROPERTY MANAGER
SEVENTH HEAVEN BED & BREAKFAST
04.2013 - 09.2018
High School Diploma -
HERMISTON HIGH SCHOOL
BUSINESS
NORTHWESTERN COLLEGE OF BUSINESS