Anthea Ellis
Covington,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
Work History
Patient Service Specialist
TrackableMed
04.2015 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Executive Assistant to the Chief Operating Officer
Phoenix Associates Land Syndicate
05.2005 - 04.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced executive productivity by managing calendars, scheduling appointments, and coordinating travel arrangements.
- Optimized communication between departments with effective liaison efforts for smoother project execution.
- Assisted in financial management, preparing budgets and tracking expenses to ensure fiscal responsibility.
- Improved decision-making processes by conducting research, compiling data, and generating reports for executive review.
- Facilitated successful meetings and events through meticulous planning, coordination, and logistical support.
- Increased efficiency in document preparation with expert-level proficiency in Microsoft Office Suite applications.
- Meticulously maintained records of important documents using both physical filing systems and digital storage solutions.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Beckleys Administrative College
Port Elizabeth, South Africa01.1982
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Cross-cultural sensitivity
- Professionalism and Ethics
- Healthcare Systems Knowledge
- HIPAA Compliance
- Customer Service
- Problem-Solving
- Relationship Building
- Insurance Billing
Timeline
Patient Service Specialist
TrackableMed
04.2015 - Current
Executive Assistant to the Chief Operating Officer
Phoenix Associates Land Syndicate
05.2005 - 04.2015
Associate of Arts - Administrative Assistance And Secretarial Science
Beckleys Administrative College
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