Anthea Smith

• Enforce governance over access to confidential information based on business team documentation
• Educate and support customers on webtool usage based on listening to customer feedback, need, and/or immediate issue
• Audit case inquiries for a 3PL company, providing continuous education to facilitate efficient and effective collaboration between companies
• Crafted intelligent, professional responses to emailed, web chat, and voice inquiries
• Enhance customer satisfaction by providing timely and accurate support to customer inquiries
• Provide support to peers by sharing knowledge of industry information to aid in assisting customers

***Includes responsibilities from role as eBusiness Analyst

• Responsible for organizing and directing all functions of the front office
• Schedule and plan meetings and appointments
• Help with planning, organizing and participating in outreach events held throughout the community
• Assist with the implementation of classes and training within the office
• Provide technical support and guidance to contractors to help maintain employment reporting requirements on venue projects
• Utilize LCP Tracker compliance software to ensure payroll reporting requirements are met.

• Identified ongoing issues and gaps within project plans in order to eliminate fraudulent activity
• Translated business user concepts and ideas into comprehensive business reports
• Created and designed ad-hoc reports using SQL queries
• Generated ad hoc benefit related reports via written queries for upper and lower management
• Summarized project findings and provided feedback and recommendations to department heads
• Managed company’s incentive programs
• Provided departmental training on reporting processes.