Anthea Holden
Missouri City,TX
Summary
Experienced professional seeking a medical administrative position in a facility where I can utilize my recent education while supporting physicians and staff. Result- driven professional provides customer with tailored solutions to meet needs. Successfully establishes relationships with customers and deliver quality service. Agile individual with excellent communication and customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer best practice and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Security Commander Center SOC
Act Security Group
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Benefits Specialist
Medica (Remote)
10.2022 - 07.2023
- Increased employee satisfaction by implementing comprehensive benefits programs and initiatives.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Negotiated cost-effective contracts with insurance carriers, resulting in significant savings for the company.
- Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Field Supervisor
Adm Security Services
12.2021 - 10.2022
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
Security Officer
HSS
06.2018 - 12.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Customer Care
UnitedHealth Group
11.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Security Officer
Viper Security & Investigation
05.2016 - 06.2018
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
Education
Associate of Applied Science - Healthcare Management
The College of Health Care Professions
Houston, TX03.2024
High School Diploma -
Natchitoches Central High School
Natchitoches, LA05.2003
Skills
- Teamwork and Collaboration
- Microsoft Excel
- ICD-9
- Medical Terminology
- Medical scheduling
- Program Manangement
- Medical Records
- Flexible and Adaptable
- Team building
- Organizational Skills
- Team Management
- Problem-Solving
- Troubleshooting
Timeline
Security Commander Center SOC
Act Security Group
07.2023 - Current
Benefits Specialist
Medica (Remote)
10.2022 - 07.2023
Field Supervisor
Adm Security Services
12.2021 - 10.2022
Customer Care
UnitedHealth Group
11.2018 - 05.2019
Security Officer
HSS
06.2018 - 12.2021
Security Officer
Viper Security & Investigation
05.2016 - 06.2018
Associate of Applied Science - Healthcare Management
The College of Health Care Professions
High School Diploma -
Natchitoches Central High School
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