Antheia Evelyn

• Optimized patient flow management by designing innovative scheduling systems and reducing wait times for appointments and procedures.
• Improved patient satisfaction scores by implementing patient-centered care methodologies within the healthcare system.
• Streamlined communication channels between medical, administrative, and technical teams to ensure seamless integration of new health systems, leading to better coordination of patient care services and resources.
• Reduced operational costs through careful evaluation of existing systems, identifying areas for improvement, and recommending cost-effective solutions.
• Spearheaded technology adoption initiatives by researching emerging trends, evaluating potential benefits, and implementing solutions with demonstrable value within the organization.
• Coordinated risk management efforts across multiple departments, identifying potential vulnerabilities in current health systems and implementing measures to mitigate any negative impact on patient care or organizational performance.
• Recommend improvements to policy and procedures related to budget and administrative operations to MCD.
• Provide in-depth support to executive staff regarding healthcare programs and administrative operations.
• Participate in disaster preparedness and emergency management planning meetings to evaluate efficiency and effectiveness of policies and procedures.
• Coordinate activities with various service line chiefs during rotations and led projects to improve processes with targeted project outcomes.
• Analyze and developed comprehensive data analysis reports on current programs, organizational charts, and VERA, SHEP, and SAIL data to develop health-planning strategies and improved healthcare outcomes.
• Conduct quality improvement and customer satisfaction surveys to evaluate patient care.
• Implemented change management strategies during major transitions in software platforms or policy updates, ensuring minimal disruption to daily operations.
• Provided training and support for staff on new technologies and process changes, resulting in increased efficiency and user satisfaction.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality results in the implementation of health system improvements.
• Championed process improvement initiatives, resulting in increased efficiency and effectiveness of health systems management.

• Guide students through interactive lessons, units, and projects to complete learning objectives using different teaching styles to reinforce essential information and adapt teaching methods and materials to meet student's interests and learning styles.

• Served as liaison between end-users and health IT team and developed systems and a shared information dashboard for ease of access.
• Researched success stories, clinical pathways, and actionable data for early detection of patient deterioration and enhancement of care delivery; Analyzed the correlation of sensory data and benchmark assessments
• Collaborated with a project team that conducted implementation research on Bio-beats Advanced Medical Smart Monitoring solutions, Vital Connect sensors, and Early Sense Clinical Resources aimed to design innovative health monitoring wearable sensors
• Incorporated quality improvement, safety-enhancing methodologies and tools, knowledge, data and information, and workflow to develop evidence-based models for health information technology solutions.
• Built interactive surveillance dashboards using Tableau software; completed reports using SQL database; worked with the medical informatics team on diverse projects utilizing Axure XP to create prototypes and wireframes;

• Helped solve diverse program problems with in-depth analysis by evaluating various organizational systems to identify workflow, communication, and resource utilization issues.
• Conducted thorough reviews of operations to devise and deploy improvement strategies;
• Analyzed unstructured information to derive critical insight from gathered, documented, and modeled data to assess business trends.
• Performed quality assurance to meet appropriate standards and facilitate the improvement of processes; Reviewed program implementation plans to assess risk and feasibility.
• Leveraged on-site observations and conducted personal interviews to identify the team and individual strengths.

• Actively participated in Transitional Care Team efforts, engaging (+290) patients with social determinants of health and linking them to appropriate community resources and referrals.
• Led projects and analyzed data to identify opportunities for improvement and Initiation of quality assurance programs to identify, track, and resolve patient issues and complaints through timely corrective actions to close gaps in care.
• Delivered patient-centered clinical support services and identified opportunities to offer continuous patient education on healthy living, healthcare concerns, and the use of at-home medical equipment.
• Maintained confidential health information according to state and federal regulations and protocols to safeguard the confidentiality of patient records
• Established strong industry networks, building alliances with industry leaders, service providers, and healthcare professionals to enhance overall healthcare quality and outcomes.

• Assisted in the planning, evaluation, and oversight of the delivery of human resources management (HRM) services
• Responsible for assisting over 800 fellow Soldiers within the brigade progress in their military careers, administered training on policies, procedures, and operations, and maximized employee engagement and performance.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Developed statistical reports to win the Brigade Coin of Excellence Award and achieved (98%) accuracy and turnaround time on (1500+) finance documents for the fiscal year 2010.