ANTHENA KETTERMAN
Olympia
Summary
Experienced with providing compassionate care and support in high-stress environments. Utilizes crisis intervention techniques and empathetic communication to manage diverse client needs. Track record of maintaining safe and welcoming atmosphere while resolving conflicts effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Franz Anderson Site Support
Olympia Mutual Aid
04.2024 - Current
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward self sufficiency.
- Assisted clients in obtaining necessary documentation such as identification cards or birth certificates to aid in their job search or housing applications process.
- Built strong relationships with community stakeholders, resulting in increased funding opportunities for the organization''s programs.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
Housekeeping Manager
Capitol Lake Hotel
02.2023 - 12.2024
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures.
- Conducted regular meetings with housekeeping team members to discuss goals, expectations, and progress.
- Coordinated with sales and marketing team to develop promotional campaigns and special events.
- Maintained relationships with local businesses and community organizations through networking events participation.
Front End Sales Manager
Value Village
04.2021 - 01.2023
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.
- Managed budgets and forecasts, ensuring accurate sales projections and financial planning.
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
Merchandise Manager
Thrift City
07.2019 - 03.2021
- Established merchandising plans, implemented action steps and adjusted plan based on progress towards goals.
- Implemented markdowns and clearance events strategically to minimize excess inventory while maximizing revenue potential.
- Prepared detailed reports on merchandise performance, identifying areas of opportunity for improvement.
- Trained store staff in proper merchandising techniques, driving increased sales performance.
Head Cashier/Department Head
Home Depot
01.2016 - 03.2019
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Operated POS systems to process payments, verify pricing and monitor stock levels.
- Assisted customers with returns, exchanges, and refunds according to company policies.
Education
Associate in Arts (A.A.) - Business Administration and Management
Grays Harbor College
Aberdeen, Washington05.2020
Skills
- Budgeting and financial management
- Excellent Communication Skills
- Cross-cultural sensitivity
- De-escalation techniques
- Trauma-informed care
- Adaptability and flexibility
Certification
- Certificate in Project Management, Demonstrates proficiency in planning, executing, and managing projects effectively, ensuring timely delivery and optimal resource utilization.
- Certificate in Financial Analysis, Equipped with the ability to analyze financial data, identify trends, and make informed strategic decisions to enhance organizational performance.
- Certificate in Leadership or Management, Highlights leadership skills, including team building, conflict resolution, and strategic decision-making, essential for driving organizational success.
- Certificate in Business Analytics, Validates proficiency in data analysis, interpretation, and visualization, essential for making data-driven decisions and optimizing business performance.
- Certificate in Human Resource Management, Highlights expertise in talent acquisition, employee relations, and workforce development, crucial for fostering a productive and motivated workforce.
- Certificate in Financial Management, Validates skills in budgeting, financial analysis, and risk management, essential for effective decision-making and resource optimization.
Timeline
Franz Anderson Site Support
Olympia Mutual Aid
04.2024 - Current
Housekeeping Manager
Capitol Lake Hotel
02.2023 - 12.2024
Front End Sales Manager
Value Village
04.2021 - 01.2023
Merchandise Manager
Thrift City
07.2019 - 03.2021
Head Cashier/Department Head
Home Depot
01.2016 - 03.2019
Associate in Arts (A.A.) - Business Administration and Management
Grays Harbor College
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