Antho Ho
San Jose
Summary
Dedicated and hardworking graduate seeking position receptionist within Ise Labs Inc And Subsidiary. An individual that avidly participates in quality hospitality and delivers consistent schedule management with great consideration of overall organization and accountability for the role. Brightfully welcomes guests and is actively involved to support and recognize one’s questions and presence. Pertains experience in MS office skills, customer service in retail & front desk, and lifting/physical work.
Overview
6
6
years of professional experience
Work History
Full Time Supervisor
Pop Mart
11.2023 - Current
- Accompanied customers with friendly smile and introduction of the brand/origins
- Creating quality shopping experience
- Focused on replenishment & design store displays
- Carrying and packaging heavy/fragile items
- Trained new associates to handle register, take customer service initiatives, and actively organize sales floor
- Write daily reports based on sale goals and sale logistics
- Widely involved in company/HR meetings through video call
Team Lead Client Advisor
Gentle Monster
01.2022 - 02.2023
- Accompanied 10+ clients daily
- Built strong relationships in client loyalty:
- - Resolve issues of purchase through navigation and technical support
- - Extend network with promotion towards client's peers
- - Provide empathy, positive language, open mindedness, to customer's concerns
- Completed sale goals of $45k daily
- Inform glasses benefits, comparison to competitor brands, celebrity favorites, return & exchange policy, use of insurance
- Educate and train new hires about work policy/dress code, handling register, procedures for RX glasses
- Scheduled timely shifts for employees to maintain store flow and productivity
- Operate multiple machines: frame warmer for glasses adjustment, projector for store's advertisement/campaigns
- Packaged glasses and fragile items for preorder and shipping
- Managing inventories by logging sales/stock
Team Lead/Sales Associate
Kipling Valley Fair
07.2019 - 10.2019
- Promoting products based on targeted demographics and best sellers
- Learned organization for inventory
- Studied company's background and business motto
- Training new coworkers:
- - Providing translation (ethnic differences & language barriers)
- - Instructing work policy, use of machines/registers, uniform, company/individual goals
- - Working with internal and external solutions in concerns of mental health, team support, and customer services
Education
Bachelor of Arts - Communications
University of California, Davis
Davis, CA05-2023
Skills
- MS Office, Excel
- Cold Calling
- Scheduling/Filing
- Billing Insurance
- Customer Service
- Vietnamese Speaker
- Front Security
- Physical Work
- Efficiency optimization
- Mentoring staff
Timeline
Full Time Supervisor
Pop Mart
11.2023 - Current
Team Lead Client Advisor
Gentle Monster
01.2022 - 02.2023
Team Lead/Sales Associate
Kipling Valley Fair
07.2019 - 10.2019
Bachelor of Arts - Communications
University of California, Davis
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