Anthone Crable

• Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Oversee the transfer of inventory between locations to verify accuracy and minimize errors
• Monitor the purchasing, tracking, and restocking of supplies to support smooth office operations
• Ensure all signage is up to date with current promotions
• Develop and implement procedures while continuously identifying and implementing process improvements
• Prepare and manage the department's schedule to ensure optimal coverage and operational efficiency
• Performing additional administrative duties as needed

•Opened and maintained customer accounts by recording account information

• Resolved product and service issues by clarifying the customer's complaint; determining the cause of issue; selecting and explaining the best resolution; expediting correction or adjustment and following up to ensure resolution

• Managed a high volume of incoming calls

• Built sustainable relationships of trust through open and interactive communication

• Developed knowledge about products and sales items to answer shoppers' questions
• Resolved all customer complaints professionally and by company policies
• Actively pursued personal learning and development opportunities
• Educated customers about the brand to incite excitement about the company's mission and values

•Opened and maintained customer accounts by recording account information

• Resolved product and service issues by clarifying the customer's complaint; determining the cause of issue; selecting and explaining the best resolution; expediting correction or adjustment and following up to ensure resolution

• Managed large volume of customers every day with positive attitude and focus on customer satisfaction.

• Built sustainable relationships of trust through open and interactive communication