Anthonette Davis
Oklahoma City,OK
Summary
Experienced customer service representative with over ten years of experience in Customer Service, Claims Management, and correspondence. Experience working as a team player. Knowledge & Skills Areas KPI's (AHT), Reservation experience, Ability to multi-task, Self-motivated Basic to Intermediate knowledge of Microsoft Office Suite Strong written and verbal communication skills. Escalation/Resolutions, Inbound/outbound. Support Excellent planning and organizational skills Ability to work independently with minimal supervision
Overview
17
17
years of professional experience
Work History
Reservation/Customer Services Specialist
HERTZ CORP
09.2012 - 01.2023
- Manager call over 50+ calls per day
- Insurance adjusters and Body shop to obtain information
- Establish review and verify data
- Contract with State farm Insurance, Single point of contract (SPOC)
- Email, text, sale force, escalation, chats, data entry
- Billing, claims, booking rental reservations.
- Developed and maintained courteous and effective working relationships
- Self-motivated, with strong sense of personal responsibility
- Worked well in an team setting, providing support and guidance
- Developed strong communication and organizational skills through working on group projects
Staff Assistant II
University of Oklahoma
02.2006 - 10.2010
- Maintain accurate call tracking over 75 per day
- Inbound call for Child Support Enforcement
- Log data to District Office of State of Oklahoma
- Collect federal and state taxes
- Judgment orders, bank levy, court hearing
- Resolve case related problems and issues
- Provided clerical support, addressing routine, and special requirements
- Produced high-quality communications for internal and external use
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
Education
Some College (No Degree) - Business Administration
Oklahoma Goodwill Industries. Inc
Oklahoma City, OK1996
Certificate Travel & Tourist - undefined
Draughon School Of Business
1985
Diploma - undefined
Northwest Classen HS
1979
Skills
- Handling Customer Complaints
- Electronic Filing System
- Client Relationships
- Complaint Resolution
- Multitasking and Organization
- Information Updates
- Call Center Operations
- Investigate Claims
- Billing Adjustments and Refunds
- Clerical Support
Timeline
Reservation/Customer Services Specialist
HERTZ CORP
09.2012 - 01.2023
Staff Assistant II
University of Oklahoma
02.2006 - 10.2010
Some College (No Degree) - Business Administration
Oklahoma Goodwill Industries. Inc
Certificate Travel & Tourist - undefined
Draughon School Of Business
Diploma - undefined
Northwest Classen HS
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