Hi, I’m
ANTHONETTE LANGLEY
The Bronx,NY
Summary
Goal-oriented healthcare professional with expertise in clinical management, strategic planning, and patient care. Adept at leading teams, ensuring operational efficiency, and maintaining high levels of patient satisfaction in complex healthcare settings. Passionate about contributing to community health through efficient service delivery, training, and fostering collaborative care to establish operational efficiency.
Overview
8
years of professional experience
Work History
NYC Health + Hospitals
Assistant Director of Community Affairs
02.2023 - 04.2025
Job overview
- Foster and strengthen relationships with local, state, and federal stakeholders such as DocGo Operations, DocGo Medical, DocGo Behavioral Health, Mulligan Security, and Crothall/RJR Environmental Services to support HERRC's mission.
- Provide strategic guidance on effectively communicating public-facing developments, program initiatives and emergency shelter operation for families with children and single adult males.
- Craft timely and well-coordinated responses to inquiries from external partners such as DHS, HPD, NYCEM, OEM and MOIA.
- Assist in the planning and execution of external events, including tours with the Mayors Office of Immigrant Affairs
- Track and evaluate local, state, and federal legislative activity relevant to HERRC operations, providing actionable insights to leadership.
- Collaborate with NYC H + H leadership to coordinate engagement with elected officials and ensure consistency with Legal, Medical and Behavioral Health teams.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
In House Physicians (IHP)
Operational Lead
10.2020 - 09.2022
Job overview
- Managed daily operations of 5 locations in NYC and 3 in NJ, overseeing all aspects of COVID-19 testing and patient care.
- Trained, developed, and evaluated a team of 15 employees to ensure optimal operational efficiency and quality service.
- Developed and implemented quality assurance procedures for the COVID-19 testing process, ensuring timely and accurate results for patients.
- Monitored and reported on the status of test results and quality assurance processes, contributing to seamless communication across locations.
- Ensured HIPAA compliance throughout patient verification, documentation, and testing procedures.
- Worked with health organizations to ensure patient data and results were properly reported, maintaining confidentiality and accuracy.
Mount Vernon Neighborhood Center
Lead Medical Assistant
07.2019 - 10.2020
Job overview
- Collaborated with a multidisciplinary team to provide care in Internal Medicine, Behavioral Health, OBGYN, Pediatrics, and Urgent Care.
- Specialized in adolescent care, providing both medical and social services support for patients and their families.
- Assisted in the development and execution of patient care plans, ensuring comprehensive support across multiple services.
- Delivered CPR, First Aid, and mental health intervention in emergency situations, ensuring the well-being of patients.
- Maintained accurate patient records in Greenway Intergy, providing essential documentation for clinical staff and follow-up care.
- Conducted outreach for over 50 patients, ensuring timely referrals to financial assistance, social services, and housing programs.
Morris Heights Health Center
Medical Assistant
01.2017 - 04.2018
Job overview
- Supported a wide range of specialties, including OBGYN, Pediatrics, Dental, and Adult Internal Medicine, improving patient flow and care.
- Performed diagnostic tests, phlebotomy, and minor procedures, enhancing patient care and the efficiency of clinic operations.
- Maintained meticulous electronic health records, ensuring compliance with HIPAA and OSHA standards.
- Provided administrative support by scheduling appointments, answering phone inquiries, and coordinating patient referrals.
- Assisted with insurance claims and medical coding, improving office efficiency and reducing billing errors.
- Coordinated with providers to ensure patients receive referrals to specialists or other healthcare providers for preventative measure, treatment plans and follow-up care instructions.
Education
Monroe CollegeBronx, NY
Bachelors from Health Service Administration
01.2021
Monroe CollegeBronx, NY
Associates from Medical Assisting
01.2018
Skills
- Phlebotomy/EKG
- CPR/First Aid
- Electronic Health Records
- Greenway Intergy
- EClinical Works
- SalesForce
- Outlook
- Microsoft Office Suite
- Employee Training & Development
- Mandated Reporting
- Quality Assurance
- HIPAA Compliance/CLIA/OSHA
- Data Management/Team Leadership
- Intake & Verification
- Care Coordination
- Social Service Referrals
- Patient Outreach
Timeline
Assistant Director of Community Affairs
NYC Health + Hospitals
02.2023 - 04.2025
Operational Lead
In House Physicians (IHP)
10.2020 - 09.2022
Lead Medical Assistant
Mount Vernon Neighborhood Center
07.2019 - 10.2020
Medical Assistant
Morris Heights Health Center
01.2017 - 04.2018
Monroe College
Associates from Medical Assisting
Monroe College
Bachelors from Health Service Administration
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