Anthoni Urena
Delaware,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with a great attention to detail.
Overview
6
6
years of professional experience
Work History
Automotive Technician
Walmart
Delaware, OH
10.2023 - Current
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Explained estimates and determined repair timelines to manage customer expectations.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Maximized efficiency by coordinating changing and rotating of tires.
Warehouse Associate
Apex Plumbing
03.2022 - 09.2023
- Consistently met or exceeded productivity targets while maintaining high standards.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
Senior Technician
Valvoline Instant Oil
Groveport, OH
03.2021 - 12.2021
- Increased overall system reliability by implementing thorough preventive maintenance programs across all equipment lines.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Applied critical thinking and research to address complex issues.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired and replaced worn and damaged components.
Team Leader
Giant Eagle
Columbus, OH 43219
08.2018 - 11.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
High School Diploma -
Licking Heights High School
Pataskala, OH05.2017
Skills
- Bilingual
- Customer Relations
- Data Entry
- Product Sales
- Translation and Interpretation Services
- Project management abilities
- Teamwork and Collaboration
- Understanding Customer Needs
- Problem-solving abilities
Timeline
Automotive Technician
Walmart
10.2023 - Current
Warehouse Associate
Apex Plumbing
03.2022 - 09.2023
Senior Technician
Valvoline Instant Oil
03.2021 - 12.2021
Team Leader
Giant Eagle
08.2018 - 11.2020
High School Diploma -
Licking Heights High School