Anthonie Douglas
Summary
I am seeking employment in an environment that offers room for growth and development. I hope to utilize my skills while gaining experience and knowledge.
Overview
4
4
years of professional experience
Work History
General Manager
Chismosa’s Cantina y Comida Texicana
San Antonio, TX
05.2021 - 08.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Event Planning, Catering, serving, bartending. Extensive experience in all aspects of front and back of house.
Bartender Shift Manager
Chismosa’s Cantina
San Antonio, TX
05.2021 - 08.2023
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
Private Home Caregiver
Anjee Costello
San Antonio, TX
10.2022 - 06.2023
- Performed daily activities of living such as bathing, dressing, grooming and toileting for clients.
- Provided companionship to elderly or disabled clients by engaging in conversation, reading aloud and playing games.
- Administered medications as prescribed by a physician and monitored the client's response to medication.
- Assisted with meal preparation according to dietary restrictions and preferences.
- Transported clients to medical appointments or errands as needed.
- Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
Server
The Barn Door
San Antonio, TX
11.2019 - 10.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Licensed Insurance Adjuster
Alcat Claims
San Antonio, TX
- Investigated insurance claims to determine coverage and liability.
- Analyzed claimant information to evaluate validity of claim.
- Calculated estimated costs for damages and losses.
- Negotiated settlements with claimants, attorneys and other parties.
- Analyzed policy provisions, legal documents and medical records.
- Investigated insurance claims to determine liability and damages.
- Drafted correspondence related to claim investigations and settlements.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Maintained detailed records of all claim activities in a timely manner.
- Evaluated subrogation opportunities to identify recoverable funds.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Researched relevant case law to support coverage decisions.
- Monitored litigation status through court filings or contact with attorneys.
- Developed relationships with clients, underwriters, adjusters, brokers and other internal and external stakeholders.
- Reviewed property damage estimates for accuracy and completeness.
- Established reserves for each claim based on analysis of the facts and applicable law.
- Advised management regarding trends in litigation costs or settlement values.
- Ensured compliance with regulatory requirements relating to claims handling.
- Coordinated activities between multiple departments within the company.
- Developed strategies for mitigating risk exposure from large-loss cases.
- Performed quality control reviews of claims files prior to closure.
- Participated in training sessions related to new policies or procedures.
- Prepared reports detailing the progress of complex claims investigations.
- Documented date, parties involved and specific details about incidents.
- Calculated incident causes, estimated costs and recommended potential solutions.
- Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs.
- Completed required investigations on referred files within established timeframes.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Negotiated and settled claims according to information presented through reports, research and data verification.
Education
High School Diploma -
St. Anthony Catholic High School
San Antonio, TX05.2018
Phlebotomy Certification - Phlebotomy And IV
Texas School of Phlebotomy
San Antonio, TXSkills
- Business Administration
- Customer Relationship Management
- Quality Management
- Sales
References
Anjee Costello 210-479-7676
William Braden, CPA
Shawn Brown 210-224-8200
The Law Offices of Shawn C. Brown
Savaughn Battles 210-548-2159
Accountant, Vilore
Eric Washington 210-630-5627
Manager, The Barn Door
Monica Sawyer 210-284-2853
Timeline
Private Home Caregiver
Anjee Costello
10.2022 - 06.2023
General Manager
Chismosa’s Cantina y Comida Texicana
05.2021 - 08.2023
Bartender Shift Manager
Chismosa’s Cantina
05.2021 - 08.2023
Server
The Barn Door
11.2019 - 10.2020
Licensed Insurance Adjuster
Alcat Claims
High School Diploma -
St. Anthony Catholic High School
Phlebotomy Certification - Phlebotomy And IV
Texas School of Phlebotomy