Anthonique Gaitor
Chicago,IL
Summary
Adept at multitasking and fostering teamwork, I significantly increased sales at M&d Cleaning through exceptional customer service and upselling skills. My experience at Caribbean Hospitality honed my expertise in safe food handling and efficiency, streamlining laundry processes for improved productivity. I bring a strong work ethic and a flexible approach to meet and exceed employer expectations.
Overview
2023
2023
years of professional experience
Work History
Food Runner
JewerlygangLLC
Laundry Attendant
Caribbean Hospitality
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Examined dried clothes to identify stains, tears and issues.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
Server
M&d Cleaning
11.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Line Cook
California Labour
02.2021 - 10.2022
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Education
Eight Mile Rock High School
Grand Bahama06.2006
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Effective Multitasking
- Sense of urgency
- Flexible Schedule
- Bussing Tables
- Cash Handling
- Restaurant Etiquette
- Cleaning and sanitizing
- Safe Food Handling
- Hospitality service expertise
- Cleanliness
- Anticipating Customer Needs
- Server Support
- Meal delivery
- Food safety knowledge
- Supply Restocking
Timeline
Server
M&d Cleaning
11.2021 - 10.2022
Line Cook
California Labour
02.2021 - 10.2022
Food Runner
JewerlygangLLC
Laundry Attendant
Caribbean Hospitality
Eight Mile Rock High School