Anthony Acero
Katy,TX
Summary
Accomplished Cross Functional Lead at H-E-B Grocery, adept in driving operational efficiency and fostering team leadership. Excelled in problem-solving and multitasking, significantly enhancing organizational effectiveness. Proven track record in improving team performance and communication, with a keen eye for detail and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cross Functional Lead
H-E-B Grocery
04.2023 - Current
- Drove process improvement initiatives that resulted in increased operational efficiency across the organization.
- Optimized resource utilization by reallocating personnel and adjusting timelines based on project needs.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Coordinated efforts among team members during times of change or crisis management situations.
- Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Established clear expectations for team members, leading to improved accountability and performance levels.
- Supervised existing employees and recruited, interviewed and hired new ones.
- Managed team schedules, department projects and quality assurance.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Communicated with managers of other departments to maintain transparency.
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Manager
Sonic Drive In
06.2020 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Associate of Arts - Business Administration And Management
Lone Star College
Houston, TX08-2026
High School Diploma -
James E. Taylor HS
Katy, TX05-2022
Skills
- Team communication
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Relationship building
Certification
- OSHA Certified
- Texas Driver's License
- Forklift Certification
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Elementary
Timeline
Cross Functional Lead
H-E-B Grocery
04.2023 - Current
Assistant Manager
Sonic Drive In
06.2020 - 07.2022
- OSHA Certified
- Texas Driver's License
- Forklift Certification
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
Associate of Arts - Business Administration And Management
Lone Star College
High School Diploma -
James E. Taylor HS
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