Anthony Adams
Lizella
Summary
Accomplished Operations Manager at Adams Technology Group, adept in leveraging problem-solving and team leadership skills to achieve over 30% improvement in operational efficiency. Specializes in client relationship management and network connectivity, ensuring project success and enhanced customer satisfaction. Expert in driving significant results through strategic planning and scope management.
Overview
23
23
years of professional experience
Work History
Operations Manager
Adams Technology Group
05.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Project Manager
Adams Technology Group
11.2020 - 05.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
IT Technician
Adams Technology Group
03.2019 - 11.2020
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Data Center Configuration Cordinator
DirectLine Global
09.2017 - 03.2019
- Collaborated with cross-functional teams to develop efficient workflows between data center operations and other departments within the organization.
- Oversaw the installation of new hardware and software, ensuring seamless integration into existing infrastructure.
- Increased uptime rates by proactively addressing potential points of failure within infrastructure components.
- Managed a team of technicians, fostering a collaborative environment to increase productivity and job satisfaction.
- Provided ongoing training and development opportunities for staff members, increasing technical knowledge and skillsets across the team.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Data Center Technician
DirectLine Global
08.2016 - 09.2017
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Assisted with performing infrastructure readiness tests.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Supported senior teammates performing crisis management during critical situations or major service outages.
Audio Visual Technician
Applied Global Technologies
09.2015 - 08.2016
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Pulled and terminated variety of cables.
- Trained junior technicians on proper setup, operation, and maintenance of audiovisual systems, improving overall team efficiency.
- Assisted in the design of custom audiovisual setups for unique event spaces, optimizing attendee experience.
- Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
IT Help Desk Technician
Wagamon Technology Group
11.2012 - 05.2014
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
- Used ticketing systems to manage and process support actions and requests.
IT Supervisor
Kellogg, Brown & Root
12.2009 - 11.2011
- Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
- Improved team collaboration with the implementation of advanced communication tools and platforms.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Reduced downtime and increased productivity by providing timely technical support to staff members.
- Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.
- Enhanced network efficiency by implementing system upgrades and monitoring performance.
- Oversaw IT department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Infrastructure Specialist
Kellogg, Brown & Root
12.2006 - 12.2009
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Analyzed and maintained system and application performance.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Maintained company servers, computers, printers, cables and other equipment.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Planned implementation of network enhancements and upgrades.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Led team development and assisted in project management coordination.
Outside Cable Plant Supervisor
Charter Trading Corporation
12.2005 - 12.2006
- Coached employees on company standards and efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
IT Supervisor
Kellogg, Brown & Root
08.2004 - 12.2005
- Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Reduced downtime and increased productivity by providing timely technical support to staff members.
- Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.
- Established IT budget management processes, tracking expenses to ensure alignment with company financial goals.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
Multichannel Transmission Systems Operator
US Army
05.2001 - 04.2004
- Reduced downtime during outages by rapidly diagnosing issues and providing efficient solutions for hardware or software problems.
- Ensured reliable data transmission for mission success by troubleshooting and repairing complex signal equipment.
- Provided vital support to team members, offering technical advice and guidance on multichannel transmission system operations.
- Supported mission planning activities, ensuring communication strategies were aligned with overall objectives and requirements.
- Contributed to mission success through precise execution of assigned tasks as a Multichannel Transmission Systems Operator.
- Exceeded performance expectations as a Multichannel Transmission Systems Operator, consistently meeting tight deadlines under challenging conditions.
- Collaborated effectively with cross-functional teams to establish effective communication links between units and command posts.
- Maintained accurate records of system configurations, updates, and maintenance activities to ensure traceability and adherence to established protocols.
- Followed standards and procedures to maintain safe work environment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Accurately read, understood and carried out written instructions.
Education
Certificate in Management Development
The Army Institute For Professional Development
Certificate in Action Officer Development
The Army Institute For Professional Development
Certificate in Supervisor Development
The Army Institute For Professional Development
Bachelor of Science - Information Systems With A Concentration in IT Pro
Strayer University
Technical Support Fundamentals
Google
01.2024
Network Pro
TestOut
Online06.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Project Planning
- Scope Management
- Client Relationship Management
- Remote Support
- Ticket management
- Software Installation
- Network Connectivity
- System Upgrades
Additional Information
Military Deployments: Operation Iraqi Freedom 2003
Timeline
Operations Manager
Adams Technology Group
05.2021 - Current
Project Manager
Adams Technology Group
11.2020 - 05.2021
IT Technician
Adams Technology Group
03.2019 - 11.2020
Data Center Configuration Cordinator
DirectLine Global
09.2017 - 03.2019
Data Center Technician
DirectLine Global
08.2016 - 09.2017
Audio Visual Technician
Applied Global Technologies
09.2015 - 08.2016
IT Help Desk Technician
Wagamon Technology Group
11.2012 - 05.2014
IT Supervisor
Kellogg, Brown & Root
12.2009 - 11.2011
IT Infrastructure Specialist
Kellogg, Brown & Root
12.2006 - 12.2009
Outside Cable Plant Supervisor
Charter Trading Corporation
12.2005 - 12.2006
IT Supervisor
Kellogg, Brown & Root
08.2004 - 12.2005
Multichannel Transmission Systems Operator
US Army
05.2001 - 04.2004
Certificate in Management Development
The Army Institute For Professional Development
Certificate in Action Officer Development
The Army Institute For Professional Development
Certificate in Supervisor Development
The Army Institute For Professional Development
Bachelor of Science - Information Systems With A Concentration in IT Pro
Strayer University
Technical Support Fundamentals
Google
Network Pro
TestOut