Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anthony Ahanotu

Chicago,IL

Summary

Friendly and polished Guest Service Representative offering proven experience in Hospitality environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction and strong desire to help guests create memorable experiences. Multilingual and compassionate Guest Services professional with experience handling tense situations with poise.

Overview

10
10
years of professional experience

Work History

Night Auditor and Guest Service Representative

Candlewood Suites/IHG
Warrenville, IL
01.2018 - Current
  • Trained and supervised new hires/employees at the front office.
  • Functioned as M.O.D over the weekends for hotel and Supervised 2 front office team members at a point were hotel had no O.M provided constructive feedback, resulting in higher morale and increased employee retention.
  • Helped and assisted G.M and O.M in putting together G.M packs.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw fast-paced front desk operations at Peak times with as many as 35 nightly guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Updated customer accounts with add-on room charges, including room service bills.
  • Collaborated with G.M and Operations Manager and team members to handle guest requirements from check-in through check-out.
  • Assisted guests by furnishing information and directions to various areas of the city of warrenville,IL.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with above-and-beyond service, including making outside venue reservations.
  • Explained details regarding property, including Laundry,Cupboard and fitness center to acclimate patrons to resort environment.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Client Relations Specialist/Director

S & B Finishing
Chicago, IL
07.2015 - 01.2018
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Kept board rooms and Meeting areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Acquired 41 new customers, generating 12% of team revenue.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners with the assistance of M.D.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Education

Bachelor/Masters - Technology

Federal University of Technology Minna
Minna
02.2014

Skills

  • Very Proficient with opera and merlin hospitality system
  • Problem-solving skills
  • Problem resolution
  • Guest Services
  • Invoicing
  • Sales
  • Supervision

Accomplishments

  • Supervised team of 4 staff members in training and period were the was no O.M.
  • Becoming Loyalty Champion in my first 3 months.

Timeline

Night Auditor and Guest Service Representative

Candlewood Suites/IHG
01.2018 - Current

Client Relations Specialist/Director

S & B Finishing
07.2015 - 01.2018

Bachelor/Masters - Technology

Federal University of Technology Minna

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