Dynamic Project/Operations Manager with a proven track record at Beacon Building Products and Stash Property Restoration, excelling in project management and team leadership. Enhanced efficiency and customer satisfaction through innovative workflow optimization. Skilled in budgeting and negotiation, fostering collaboration to achieve operational excellence and drive significant improvements in service delivery.
Overview
2023
2023
years of professional experience
Work History
Production Forklift Operator
Southwire Company
03.2022 - 11.2022
Collaborated with team members to complete special projects, such as reorganizing storage areas or relocating large quantities of inventory.
Enhanced warehouse efficiency by skillfully operating forklifts and moving products to designated locations.
Reduced product damages by carefully transporting materials within the warehouse, ensuring proper handling.
Assisted in maintaining inventory accuracy by conducting regular cycle counts and updating records accordingly.
Consistently met production deadlines with diligent forklift operation, enabling smooth workflow throughout the facility.
Contributed to a safe work environment by adhering to safety protocols and promptly reporting any hazards or incidents.
Optimized warehouse functionality by assisting with equipment maintenance, battery charging, and other routine tasks.
Fostered a positive work environment by actively participating in team meetings and providing constructive feedback on process improvements.
Expedited order processing times via proficient palletizing, shrink-wrapping, and staging shipments for transport.
Ensured accurate documentation of product movements by updating electronic tracking systems consistently after each transaction.
Facilitated timely order fulfillment through accurate retrieval of requested items, using forklifts and other material handling equipment.
Maximized available storage space by organizing products efficiently within the warehouse, optimizing accessibility.
Operated forklift in compliance with OSHA guidelines and organizational policies.
District Dispatch Manager
Beacon Building Products
08.2020 - 02.2022
Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
Improved dispatch efficiency by implementing new scheduling and routing strategies.
Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Reported to management operational activities and maintained current records.
Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Implemented reward system for drivers based on performance, boosting morale and productivity.
Enhanced dispatch accuracy by implementing state-of-the-art tracking system.
Developed contingency planning process for unexpected delays, minimizing impact on delivery schedules.
Managed team of dispatchers, fostering collaborative environment to meet delivery targets.
Operations Manager
Beacon Building Products
12.2015 - 08.2020
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Implemented quality control systems to boost overall product consistency and reliability.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Dispatcher Coordinator
Beacon Building Products
04.2013 - 12.2015
Improved customer satisfaction with timely and accurate dispatching of service requests.
Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Warehouse Forklift Operator
Beacon Building Products
08.2012 - 04.2013
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Unloaded and stacked materials by raising and lowering lifting devices.
Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Operations Manager
Sweet Solutions Llc
12.2010 - 04.2012
Developed and maintained relationships with external vendors and suppliers.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Increased profit by streamlining operations.
Reduced turnaround time for project completion through effective resource allocation and team management.
Reported issues to higher management with great detail.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced operational risks while organizing data to forecast performance trends.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Project Manager
Stash Property Restoration
November 2022 - June 2025
Developed and managed project budgets to ensure financial efficiency.
Collaborated with subcontractors to execute restoration projects seamlessly.
Prepared detailed estimates and negotiated with insurance adjusters for approvals.
Led project teams from initiation to completion, ensuring adherence to timelines.
Generated sales and created work orders to streamline project workflows.
Coordinated material orders and oversaw on-site activities for quality assurance.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Monitored project performance to identify areas of improvement and make adjustments.
Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Proved successful working within tight deadlines and a fast-paced environment.