Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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ANTHONY ALEXIS

Jacksonville,NC

Summary

Dynamic, qualified and highly skilled restaurant manager with over 10 years' extensive experience, implementing all aspects of the restaurant industry, including exceptional customer service, time management, staff development and training, cost controls and inventory management. Excellent leadership with organizational, written and verbal communication skills. Innate ability to build rapport with clients or colleagues and be successful in a high pressure deadline-driven environment. Expert in analyzing data, extensive knowledge of computer repairs, resolving problems and providing effective solutions; highly skilled in communicating and building a professional relationship with customers. Experienced in training and developing team members, managing customer complaints, concerns or compliments to ensure that guest expectations are exceeded.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Hooters Of America LLC
08.2019 - 06.2024
  • Responsible for the overall supervision of the restaurant while developing team members to provide service that will create a great dining experience to meet and exceed guests expectations.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Rallying team members to motivate and inform them of new products or targeted goals.
  • Coaching and developing team members to increase productivity by setting goals with incentive to improve financial results.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

Quality Assurance Specialist (QAS) -Contractor

Professional Solutions Delivered, LLC.
07.2018 - 07.2019
  • Perform all Quality Assurance related functions in assistance and support of the Consolidated Storage Program and inventory management system (CSP)
  • My daily tasks includes; inventorying, counting, inspecting, causative research, writing reports of discrepancies for all CSP issue facilities that includes: School of Infantry combat equipment (SOI), Chemical, Biological, Radiological and Nuclear defense equipment (CBRN) and Special Training Allowance Pool equipment (STAP).
  • Utilizing the Defense Priorities & Allocations System (DPAS) to conduct research and analysis as required or directed by the Government regional or AIS Coordinators for the CSP issue facilities.
  • Totally responsible to QA over 25 million dollars of inventory for CBRN, STAP and SOI, ensuring that quality items are issued to U.S.M.C Marines for field operations and deployments.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Promoted adherence to quality standards by educating personnel on quality control.

Sales Consultant

Stevenson Automotive Group
02.2016 - 06.2018
  • Greet and welcome customers to Stevenson Automotive dealership.
  • Provided sales and customer service assistance, to walk-in traffic.
  • Use consultative sales processing techniques to uncover purchasing needs and provide recommendations based on automotive requirements.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • In my performance I held the highest sales in the dealership for the months of March, April, May and June 2017.

IUID Technician (Team Lead)- Contractor

General Dynamics Information Technology
01.2012 - 02.2016
  • Responsible for implementing a two-dimensional barcode and inventory system for items unique identification in support of the Marine Corps IUID legacy program.
  • This enables accountability for tracking uniquely identified items for Headquarters United States Marine Corps and Marine Corps System Command.
  • My responsibilities as a Team Lead was to ensure that all item unique identification can be tracked or traced throughout their life-cycle to accommodate for acquisition and logistics business processes.
  • As a Team Lead, I arrange transportation and hotel accommodation for deployment of team members to execute their daily assignments.
  • My daily tasks include validating and replacing IUID tags on communication equipment, weapons, optics and vehicles.
  • I scheduled daily appointments with units to validate inventory equipment on their CMR's (Consolidated Memorandum Receipt) and upload all scrubbed data, into a database for inventory and accountability management purposes.
  • This effort of validation accounts for current inventory reports of unit level and fixing discrepancies of duplicated serial numbers on their CMR's
  • All validations were in collaboration with Professional Solutions Delivered, LLC and LOGIS-Tech which provides logistics support worldwide in the form of information technology and technical support.

IUID Technician (Team Lead)- Contractor

Claxton Logistics LLC
09.2010 - 09.2011
  • Responsible for implementing a two-dimensional barcode and inventory system for items unique identification in support of the Marine Corps IUID legacy program.
  • This enables accountability for tracking uniquely identified items for the Department of Defense (II MEF, MARSOC, MCIE, and TECOM U.S.M.C.).
  • My responsibilities as a Team Lead was to ensure that all item unique identification can be tracked or traced throughout their life-cycle to accommodate for acquisition and logistics business processes.
  • I arrange transportation and hotel accommodation for deployment of team members to execute their daily assignments.
  • My daily tasks include validating and replacing IUID tags on communication equipment, weapons, optics and vehicles.
  • I scheduled daily appointments with units to validate inventory equipment on their CMR's (Consolidated Memorandum Receipt) and upload all scrubbed data, into a database for inventory and accountability management purposes.
  • This effort of validation accounts for current inventory reports of unit level and fixing discrepancies of duplicated serial numbers on their CMR's
  • All validations were in collaboration with General Dynamics Information Technology and L-3 Company which provides logistics support worldwide in the form of information technology and technical support.

Bar/Service/Kitchen Manager

Chili's Restaurant
04.2006 - 12.2008
  • Responsible for managing and operation of the restaurant
  • Providing leadership by example with hands-on involvement while setting high. expectations for team members to produce financial results that will meet or exceed company and restaurant goals.
  • Included in my duties were the responsibilities for building team member's morale, where I created a fun working environment with schedules of daily contests that has led to the increase of sales and service standards.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • In addition to my duties were the responsibilities for conducting of training classes for team members to be knowledgeable and proficient in their job.

Bar/Service/Kitchen Manager

Dave & Buster's INC
11.2003 - 01.2006
  • Responsible for managing and proper operation of the establishment.
  • Diligently coaching and developing team members to be constantly alert to guest's needs and speed of service.
  • I oversee and account for sixty-five team members.
  • Wrote weekly schedules for all servers and servicers supported team members.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • In addition I was responsible for training and conducting all Orientation Classes for new team members.

General Manager

Piccadilly Restaurant
11.1999 - 06.2003
  • Oversee the operation of the restaurant while ensuring that quality, service standard, financial performance and team member's development are achieved.
  • Responsible for the management of all operational costs, including, food cost, labor cost and controllable expenses.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • I was also responsible for the accountability of calculating weekly inventories and monthly P&L statements.
  • Also included in my duties were the responsibilities for ordering and receiving food & supplies.
  • I also held the highest check average for the company for over two years as a General Manager.

Platoon Sergeant (Staff Sergeant)

United States Marine Corps
05.1987 - 07.1998
  • Responsible for the protection, training and discipline of my platoon.
  • Oversee and account for three Squads' (forty-one Marines).
  • Implemented necessary safety practices, proper firing commands and proper ammunition handling.
  • In charge of executing military discipline ensuring that the highest legal, moral and ethical standards are achieved.
  • In addition to my duties I was adherent to all procedures from the Commanding Officer, ensuring that combat readiness of all troops and equipment are ready to be deployed for accomplishing the mission.
  • I also served in the Persian Gulf War and on two Humanitarian Missions (Somalia 'Operation Restore Hope' and Cuba 'Restore democracy').

Education

Associate of Science - Information Technology

Kaplan University
Davenport, IA
04.2010

Skills

  • Customer Service
  • Communication
  • Inventory Management
  • Cost Controls
  • Management Operations
  • Staff Development & Training
  • Schedule Development
  • Quality Assurance (QA)
  • Project Management
  • Information Technology
  • Bookkeeping
  • Staff Mentoring & Coaching

Certification

  • Security Clearance: Secret
  • U.S.M.C. Leadership Course: Corporal Course, Sergeant Course
  • Defense Priorities and Allocation System: (DPAS Certificate)
  • Food Service: ServSafe food certification, ServSafe Alcohol certification

Personal Information

Title: Restaurant Manager

Timeline

Restaurant Manager

Hooters Of America LLC
08.2019 - 06.2024

Quality Assurance Specialist (QAS) -Contractor

Professional Solutions Delivered, LLC.
07.2018 - 07.2019

Sales Consultant

Stevenson Automotive Group
02.2016 - 06.2018

IUID Technician (Team Lead)- Contractor

General Dynamics Information Technology
01.2012 - 02.2016

IUID Technician (Team Lead)- Contractor

Claxton Logistics LLC
09.2010 - 09.2011

Bar/Service/Kitchen Manager

Chili's Restaurant
04.2006 - 12.2008

Bar/Service/Kitchen Manager

Dave & Buster's INC
11.2003 - 01.2006

General Manager

Piccadilly Restaurant
11.1999 - 06.2003

Platoon Sergeant (Staff Sergeant)

United States Marine Corps
05.1987 - 07.1998

Associate of Science - Information Technology

Kaplan University

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