Anthony Alfano
El Paso
Summary
Dynamic and supportive professional with a proven track record at Harmony Road Recovery, enhancing resident satisfaction through effective activity planning and emotional support. Skilled in time management and documentation, I fostered community engagement and developed individualized care plans, significantly improving resident well-being and retention.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Resident Assistant- House Manager
Harmony Road Recovery
01.2022 - 12.2025
- Facilitated daily support for residents, enhancing community engagement and collaboration.
- Developed individualized care plans in partnership with treatment teams to address resident needs.
- Coordinated recreational activities, promoting social interactions and skill development among residents.
- Monitored resident progress, documenting observations to inform staff assessments and interventions.
- Conducted training sessions for new assistants, fostering a culture of teamwork and effective communication.
- Implemented feedback mechanisms to improve service delivery and resident satisfaction within the facility.
- Organized conflict resolution strategies, maintaining a harmonious living environment for all residents.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
- Promoted health and wellness through coordination of workshops and activities that focused on mental, physical, and emotional well-being.
- Enhanced communication skills by mediating disputes and facilitating discussions between residents.
- Supported academic success with establishment of study groups and tutoring sessions.
- Streamlined move-in and move-out processes, making transitions smoother and more efficient for residents.
- Cultivated leadership among residents by encouraging participation in student governance and volunteer opportunities.
- Encouraged sustainable living practices by initiating recycling programs and energy-saving challenges.
- Fostered sense of community responsibility with introduction of communal living agreements and expectations.
- Strengthened relationships among residents, fostering supportive and inclusive community.
- Improved accessibility of support services by acting as liaison between residents and campus resources.
- Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
- Boosted program attendance by developing and implementing innovative marketing strategies.
- Increased awareness of campus resources by creating informative bulletin boards and newsletters.
- Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
- Enriched cultural understanding and diversity appreciation through organization of multicultural events.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Maintained required records of work hours, budgets and payrolls.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Reduced household expenses through meticulous budget management and cost-saving strategies.
- Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
Cook-Prep-DishWasher
Thyme Matters
04.2015 - 08.2020
- Managed daily kitchen operations, ensuring timely meal preparation and adherence to quality standards.
- Supervised and trained junior staff on food safety practices and cooking techniques.
- Developed new menu items, incorporating seasonal ingredients to enhance customer satisfaction.
- Streamlined inventory management processes, reducing waste through effective stock rotation.
- Collaborated with front-of-house staff to ensure smooth service flow during peak hours.
- Implemented cleanliness protocols that consistently met health department regulations.
- Oversaw equipment maintenance schedules, minimizing downtime and optimizing kitchen efficiency.
- Fostered a positive team environment, promoting collaboration and enhancing overall morale in the kitchen.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
Line Cook
Red Lobster
08.2010 - 03.2012
- Prepared high-quality seafood dishes according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations, ensuring compliance with health and safety regulations.
- Collaborated with team members to optimize food preparation processes and improve service efficiency.
- Trained new staff on kitchen protocols, cooking techniques, and equipment operation for consistent performance.
- Resolved issues related to food quality or service delays, ensuring customer satisfaction through effective communication.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Line Cook - Food Prep
Olive Garden Restaurant
02.2008 - 10.2009
- Prepared high-quality dishes in accordance with Olive Garden recipes and standard presentation guidelines.
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health and safety regulations.
- Collaborated with team members to coordinate food preparation timelines during peak hours.
- Trained new staff on proper cooking techniques, kitchen equipment usage, and safety protocols.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Monitored inventory levels and communicated needs to ensure timely reordering of supplies.
- Assisted in menu development by providing feedback on customer preferences and dish performance.
- Led team meetings to discuss workflow strategies, address challenges, and foster a collaborative environment.
- Increased repeat customer numbers with consistent high-quality meal preparation.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Developed waste reduction program that became model for other restaurants in chain.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Optimized food presentation, resulting in positive customer feedback and increased social media attention.
Line Cook- Dish
Applebee's Grill + Bar
12.2006 - 05.2007
- Prepared and cooked menu items following Applebee's recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
- Assisted with inventory management, ensuring adequate stock levels of ingredients and supplies.
- Collaborated with team members to efficiently execute high-volume meal service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Provided feedback on menu items based on customer preferences, contributing to seasonal updates.
- Implemented process improvements to enhance kitchen workflow and reduce preparation time.
- Trained new kitchen staff on food preparation techniques, equipment use, and safety protocols.
- Monitored cooking times and temperatures to deliver consistently high-quality dishes.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
COOK DISHWASHER
Crackle Barrel
07.2003 - 11.2005
- Prepared and cooked menu items according to standardized recipes.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety.
- Assisted in training new cooks on culinary techniques and kitchen procedures.
- Collaborated with team members to streamline food preparation processes.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Implemented best practices for portion control to minimize waste.
- Ensured timely service by coordinating with front-of-house staff during peak hours.
- Developed new seasonal dishes in alignment with customer preferences and feedback.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook, Dish, and Prep Cook
Chili's Bar and Grill
02.2000 - 03.2002
- Prepared diverse menu items following standardized recipes for consistency and quality.
- Operated kitchen equipment safely, maintaining adherence to health and safety regulations.
- Collaborated with team members to optimize food preparation processes for efficiency.
- Assisted in inventory management, ensuring stock levels met demand without excess waste.
- Implemented daily cleaning schedules to uphold cleanliness standards within the kitchen environment.
- Monitored cooking times and temperatures to ensure optimal food quality and safety compliance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Education
High School Diploma -
CORNERSTONE CHRISTIAN CORRESPONDENCE SCHOOL
Statesboro, GASkills
- Time management
- Team player
- Supportive
- Activity planning
- Active listening
- Documentation and reporting
- Relationship building
- Mental health awareness
- Emotional support
Certification
- Certified house manager
Timeline
Resident Assistant- House Manager
Harmony Road Recovery
01.2022 - 12.2025
Cook-Prep-DishWasher
Thyme Matters
04.2015 - 08.2020
Line Cook
Red Lobster
08.2010 - 03.2012
Line Cook - Food Prep
Olive Garden Restaurant
02.2008 - 10.2009
Line Cook- Dish
Applebee's Grill + Bar
12.2006 - 05.2007
COOK DISHWASHER
Crackle Barrel
07.2003 - 11.2005
Cook, Dish, and Prep Cook
Chili's Bar and Grill
02.2000 - 03.2002
High School Diploma -
CORNERSTONE CHRISTIAN CORRESPONDENCE SCHOOL