Anthony Allen
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Team Lead/Supervisor, Desktop Support
JEA
09.2022 - Current
Senior Technician
Emtec Inc
01.2018 - Current
Onsite Technician
DealerIT Group
01.2017 - 01.2018
IT Helpdesk Technician
Freedom Federal Credit Union
01.2013 - 01.2018
Ram Branch
Aberdeen Proving Ground Federal Credit Union
01.2013 - 01.2015
Education
Diploma, Academy of Finance Program -
Edgewood Senior High School
Edgewood, MDAssociates of Science Degree in Business Management -
Harford Community College
Bel Air, MD01.2017
Skills
- Analyze, document, and resolve issues and request
- Excellent communication, customer service, and organizational skills
- Troubleshooting complex problems
- Provide reactive customer service and IT support to customers' end users and business technologies
- Instill confidence for customers through clear and effective communication
- Ability to work under pressure
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Work Collaboratively with internal team to solve problems quickly and efficiently
- Assist customers via instant messaging, phone, and ticket support
- Instructing – Teaching others how to do something
- Strong understanding of Desktop Hardware and mobile devices
- Provide technical support at network level (WAN and LAN connectivity, routers, firewalls, and security)
- Experience with Windows OS (Windows 7, Windows 8, Windows 10)
- Complex Problem-Solving
- Regulatory Compliance
- Verbal and written communication
- Shift Scheduling
Personal Information
Title: IT Senior Technician/Help Desk
Timeline
Team Lead/Supervisor, Desktop Support
JEA
09.2022 - Current
Senior Technician
Emtec Inc
01.2018 - Current
Onsite Technician
DealerIT Group
01.2017 - 01.2018
IT Helpdesk Technician
Freedom Federal Credit Union
01.2013 - 01.2018
Ram Branch
Aberdeen Proving Ground Federal Credit Union
01.2013 - 01.2015
Diploma, Academy of Finance Program -
Edgewood Senior High School
Associates of Science Degree in Business Management -
Harford Community College