Summary
Overview
Work History
Education
Skills
KEY ACHIEVEMENTS
Timeline
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ANTHONY ALÁN VALDEZ TOSCANO

ANTHONY ALÁN VALDEZ TOSCANO

Miami

Summary

Experienced IT professional with 5 years of hands-on expertise in network operations, troubleshooting, and technical support. Skilled in managing hardware, software, and network systems to enhance operational efficiency.

Overview

5
5
years of professional experience

Work History

Network Systems Engineer

VITAS Healthcare
Miami
02.2025 - Current
  • Monitored network performance, resolving connectivity issues promptly.
  • Collaborated with IT teams to efficiently upgrade hardware and software systems.
  • Installed new hardware components to enhance system capabilities.
  • Provided technical support for users experiencing network-related issues.
  • Worked with IT staff on cellular issues to ensure optimal functionality.

Network Operations Analyst

Abba Technologies
Albuquerque
12.2023 - 11.2024
  • Configured and administered Cisco Meraki VPNs and Access Points
  • Expanding coverage by 20%
  • Resolved network issues, including Network Drop WiFi issues, ensuring 99% uptime
  • Provided support for Oracle Symphony POS systems, minimizing downtime by 15%
  • Delivered solutions for diverse client environments with minimal supervision

Level IIII ITSC Technician

Intel Corporation Contract Compcom
Rio Rancho
03.2023 - 12.2023
  • Managed IT asset inventory of 500+ devices, improving audit accuracy from 60% to 90%
  • Led asset management project, reorganizing the stockroom, reducing retrieval time by 20%
  • Escalated and resolved critical IT issues, maintaining system uptime
  • Managed O365 and Azure in a 1000 user+ environment

Level III ITSC Technician

Intel Corporation Contract Compcom
Rio Rancho
02.2022 - 03.2023
  • Troubleshot network connectivity and system issues, improving user experience
  • Managed Active Directory accounts and ensured security compliance

Level III Computer Technician

State of New Mexico Contract Tech Systems
Santa Fe
09.2022 - 12.2022
  • Managed Help Desk tickets, resolving 95% of issues within SLA
  • Provided remote support to remote offices, improving IT infrastructure

Lead Deskside Support Technician

Apex Systems / Dell Contract
Albuquerque
11.2021 - 06.2022
  • Executed desktop refreshes, maintaining security compliance
  • Provided data backup/restoration in a classified environment, ensuring data integrity

Computer Configuration Technician (DLM)

2ndgear
Albuquerque
06.2021 - 11.2021
  • Deployed SCCM imaging for 100+ systems, streamlining deployments
  • Managed group policies via Active Directory, ensuring smooth system management

Computer/Phone Technician

UBreakiFix
Albuquerque
01.2021 - 06.2021
  • Specialized in hardware repairs for laptops, desktops, and mobile devices
  • Maintained high customer satisfaction through efficient repair services

Help Desk Analyst

UnityBPO
Albuquerque
09.2020 - 12.2020
  • Managed Service Now tickets, resolving 80% of issues on first contact
  • Provided Active Directory support, ensuring system security

Education

High School Diploma -

Digital Arts and Technology Academy

Skills

  • Active Directory
  • Cisco Meraki
  • Configuration
  • Firewall
  • Oracle
  • POS Systems
  • SCCM
  • Windows Server
  • Network monitoring
  • Network troubleshooting
  • Technical support
  • User training
  • Documentation management

KEY ACHIEVEMENTS

  • Network Uptime Enhancement: Improved uptime to 99% by resolving network issues efficiently.
  • Asset Management Efficiency: Reduced IT asset retrieval time by 20% through stockroom reorganization.
  • Ticket Resolution Success: Achieved 95% issue resolution within SLA as help desk lead.
  • Inventory Audit Improvement: Improved audit accuracy from 60% to 90% managing IT inventory.

Timeline

Network Systems Engineer

VITAS Healthcare
02.2025 - Current

Network Operations Analyst

Abba Technologies
12.2023 - 11.2024

Level IIII ITSC Technician

Intel Corporation Contract Compcom
03.2023 - 12.2023

Level III Computer Technician

State of New Mexico Contract Tech Systems
09.2022 - 12.2022

Level III ITSC Technician

Intel Corporation Contract Compcom
02.2022 - 03.2023

Lead Deskside Support Technician

Apex Systems / Dell Contract
11.2021 - 06.2022

Computer Configuration Technician (DLM)

2ndgear
06.2021 - 11.2021

Computer/Phone Technician

UBreakiFix
01.2021 - 06.2021

Help Desk Analyst

UnityBPO
09.2020 - 12.2020

High School Diploma -

Digital Arts and Technology Academy

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