ANTHONY ALÁN VALDEZ TOSCANO
Miami
Summary
Experienced IT professional with 5 years of hands-on expertise in network operations, troubleshooting, and technical support. Skilled in managing hardware, software, and network systems to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Network Systems Engineer
VITAS Healthcare
Miami
02.2025 - Current
- Monitored network performance, resolving connectivity issues promptly.
- Collaborated with IT teams to efficiently upgrade hardware and software systems.
- Installed new hardware components to enhance system capabilities.
- Provided technical support for users experiencing network-related issues.
- Worked with IT staff on cellular issues to ensure optimal functionality.
Network Operations Analyst
Abba Technologies
Albuquerque
12.2023 - 11.2024
- Configured and administered Cisco Meraki VPNs and Access Points
- Expanding coverage by 20%
- Resolved network issues, including Network Drop WiFi issues, ensuring 99% uptime
- Provided support for Oracle Symphony POS systems, minimizing downtime by 15%
- Delivered solutions for diverse client environments with minimal supervision
Level IIII ITSC Technician
Intel Corporation Contract Compcom
Rio Rancho
03.2023 - 12.2023
- Managed IT asset inventory of 500+ devices, improving audit accuracy from 60% to 90%
- Led asset management project, reorganizing the stockroom, reducing retrieval time by 20%
- Escalated and resolved critical IT issues, maintaining system uptime
- Managed O365 and Azure in a 1000 user+ environment
Level III ITSC Technician
Intel Corporation Contract Compcom
Rio Rancho
02.2022 - 03.2023
- Troubleshot network connectivity and system issues, improving user experience
- Managed Active Directory accounts and ensured security compliance
Level III Computer Technician
State of New Mexico Contract Tech Systems
Santa Fe
09.2022 - 12.2022
- Managed Help Desk tickets, resolving 95% of issues within SLA
- Provided remote support to remote offices, improving IT infrastructure
Lead Deskside Support Technician
Apex Systems / Dell Contract
Albuquerque
11.2021 - 06.2022
- Executed desktop refreshes, maintaining security compliance
- Provided data backup/restoration in a classified environment, ensuring data integrity
Computer Configuration Technician (DLM)
2ndgear
Albuquerque
06.2021 - 11.2021
- Deployed SCCM imaging for 100+ systems, streamlining deployments
- Managed group policies via Active Directory, ensuring smooth system management
Computer/Phone Technician
UBreakiFix
Albuquerque
01.2021 - 06.2021
- Specialized in hardware repairs for laptops, desktops, and mobile devices
- Maintained high customer satisfaction through efficient repair services
Help Desk Analyst
UnityBPO
Albuquerque
09.2020 - 12.2020
- Managed Service Now tickets, resolving 80% of issues on first contact
- Provided Active Directory support, ensuring system security
Education
High School Diploma -
Digital Arts and Technology Academy
Skills
- Active Directory
- Cisco Meraki
- Configuration
- Firewall
- Oracle
- POS Systems
- SCCM
- Windows Server
- Network monitoring
- Network troubleshooting
- Technical support
- User training
- Documentation management
KEY ACHIEVEMENTS
- Network Uptime Enhancement: Improved uptime to 99% by resolving network issues efficiently.
- Asset Management Efficiency: Reduced IT asset retrieval time by 20% through stockroom reorganization.
- Ticket Resolution Success: Achieved 95% issue resolution within SLA as help desk lead.
- Inventory Audit Improvement: Improved audit accuracy from 60% to 90% managing IT inventory.
Timeline
Network Systems Engineer
VITAS Healthcare
02.2025 - Current
Network Operations Analyst
Abba Technologies
12.2023 - 11.2024
Level IIII ITSC Technician
Intel Corporation Contract Compcom
03.2023 - 12.2023
Level III Computer Technician
State of New Mexico Contract Tech Systems
09.2022 - 12.2022
Level III ITSC Technician
Intel Corporation Contract Compcom
02.2022 - 03.2023
Lead Deskside Support Technician
Apex Systems / Dell Contract
11.2021 - 06.2022
Computer Configuration Technician (DLM)
2ndgear
06.2021 - 11.2021
Computer/Phone Technician
UBreakiFix
01.2021 - 06.2021
Help Desk Analyst
UnityBPO
09.2020 - 12.2020
High School Diploma -
Digital Arts and Technology Academy