Anthony Alvarez
Fort Collins,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
U-haul
04.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Commercial Parts Pro
Advanced Auto Parts
08.2021 - 08.2022
- Understood and executed instructions furnished in written, oral or diagram form.
- Built and maintained network of second source suppliers.
- Achieved personal and store sales goals and service objectives.
- Advanced solution, project and product quality recommendation ability.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created, built and maintained professional customer relationships.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Walker Manufacturing
Walker
04.2017 - 08.2018
- Worked with raw materials to develop complete and commercially viable products.
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Incorporated automated systems to produce goods of good quality and consistently speed up processes.
- Produced items in bulk and removed assembling complexities by using automated systems.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Collaborated with team members to complete projects accurately and quickly.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Completed tasks on time to meet quality and safety standards.
- Followed safety protocols to maintain safe working environment.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
Game Room Attendant
The Summit
08.2014 - 02.2016
- Assisted with ticket redemption and provided prize selection to customers.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Memorized games and rules to facilitate positive entertainment experience.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Conducted routine rounds through game room floor to check and test games.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Operated point of sale terminal to complete customer transactions.
- Monitored tables for guest needs to identify customer service opportunities.
- Recorded daily opening and closing reports to reconcile sales.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Explained and demonstrated games and attractions to assist guests.
- Answered guest questions to provide fun game experience.
Education
No Degree - Wildlife, Forestry And Natural Resources
Front Range Community College
Fort Collins, COHigh School Diploma -
Loveland High School
Loveland, CO04.2015
Skills
- Profit and Loss Accountability
- Verbal and Written Communication
- Staff Training
- Market Growth
- Safety Assurance
- Sales Expertise
- Profit and Loss
- Staff Development
- Product Analysis
- Employee Scheduling
- Client Account Management
- Project Planning
- Salary Structure
- Multimillion-Dollar P&L Management
- Customer Experience
- Performance Analysis
- Forklift Operation
- Ordering Parts
- Improving Customer Satisfaction
- Customer Service
- Cash Register Operations
- Budget Controls
- Repair Work
- Occupational Health and Safety
- Safe Equipment Operation
- Torque Wrench
- Operating Air Compressors
- Hand and Power Tools
- Vehicle Repairs
- Replacing Parts
Timeline
Commercial Parts Pro
Advanced Auto Parts
08.2021 - 08.2022
Walker Manufacturing
Walker
04.2017 - 08.2018
General Manager
U-haul
04.2016 - Current
Game Room Attendant
The Summit
08.2014 - 02.2016
No Degree - Wildlife, Forestry And Natural Resources
Front Range Community College
High School Diploma -
Loveland High School